Account Resolution Specialist - Mon–Fri 8:00 AM – 5:00 PM

Vital Records Control (VRC); Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

Vital Records Control (VRC) in Memphis, TN is seeking an Account Resolution Specialist to support cash collections and reduce DSO. The role reports to the Senior Account Resolution Specialist and collaborates with AR Invoicing and Cash Applications to provide excellent customer experience.

The ideal candidate has familiarity with accounting procedures and can manage daily financial transactions end-to-end, prioritizing and coordinating with other departments to resolve disputes and collect

Qualifications

• College degree or 2+ years of related professional experience.
• Experience with accounts receivable or cash applications is a plus.
• Strong communication and analytical abilities.

Responsibilities

• Monitor AR portfolio and manage ~40,000 customers and $200M+ in annual revenue.
• Apply procedures to troubleshoot non-payment, including skip tracing and dunning.
• Collaborate with AR Invoicing, Cash Applications, Sales, and Customer Service to resolve billing issues.
• Attend monthly meetings with AVPs and DOOs to review aging and problem accounts.
• Escalate uncollected accounts and improve aging performance across portfolios.
• Suggest improvements to policies and procedures across teams.

Skills

Analytical skills

Problem solving

Communication skills

Multi-tasking

Team collaboration

Results orientation

Education

Bachelor's degree or 2+ years experience

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Job description

Position Summary:

The Account Resolution Specialist is a position reporting directly to the Senior Account Resolution Specialist and will fill a critical role within the business to help improve the overall process of cash collections. This position is responsible for supporting their Area Vice President and the locations they are responsible for. This includes helping to improve the Company’s cash collections and DSO metrics. The Account Resolution Specialist will work closely with the AR Invoicing and Cash Applications teams in providing the best experience to all customers.

Responsibilities:

This position will be instrumental in assisting with the managing of AR Collections and operations for approximately 40,000 customers and $200M+ revenue per annum. This position is highly visible and requires the ability to prioritize, plan, and work cross-functionally with other departments.

Our ideal candidate is familiar with some accounting procedures and can manage daily financial transactions end-to-end.

Some Additional Responsibilities Include

• Monitor assigned portfolio of clients
• Become familiar with client billing guidelines in their respective portfolios
• Apply appropriate procedures to troubleshoot non-payment, including skip tracing, dunning letters, collection calls and e-mails.
• Conduct regular reviews of your portfolio to ensure that paged receivables are being properly addressed and uncollected accounts are escalated appropriately
• Interfaces with field, sales management and Customer Service on resolving customer billing disputes, collection assistance
• Attend monthly meetings with AVP’s and DOO’s regarding aging performance and problem accounts.
• Review policies and procedures and suggest improvements where appropriate
• Build and maintain strong relationships within and across departments and with internal and external customers
• Assist in the creation of productivity standards
• Research and resolves customer problems and complaints on billing, cash application and account issues

Core Competencies

Technical Knowledge – Working Experience

The preferred candidate will have a strong working knowledge of current collections methodologies and/or strong customer service background. The individual will also be familiar with interaction between accounting systems, operating systems, and invoicing.

Requirements

Business Ethics – Basic Experience

Knowledge of practices, behaviors, applicable laws, rules, and regulations governing proper business conduct: ability to demonstrate ethical behavior in diverse situations.

Skills – Basic Experience

• Experience modelling business processes
• Strong analytical and problem-solving skills
• Excellent communication, interpersonal and presentation skills
• Highly energetic self-starter with a focus on obtaining results.
• Ability to multi-task, work under tight deadlines, and quickly adjust to changing priorities.
• Demonstrated ability to work collaboratively across teams and independently to meet deadlines and produce deliverables.
• Technical skills beyond job specific technology include Microsoft Office Suite, Excel, PowerPoint, Outlook, etc.

Education and Training

Roles at this level require a college degree or a minimum of 2 years of related professional experience