Caseworker - Reimbursement Support (12-Month Contract)

Cencora, Inc.; Conshohocken (Montgomery County); Sur place; CAD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental coverage

Vision care

Training programs

Résumé du poste

Cencora, Inc. is seeking a Caseworker to support reimbursement processes and patient services.

The role requires coordinating documentation, resolving routine issues, and maintaining accurate case records to ensure timely reimbursement and service continuity. This 12-month contract position offers opportunities to work with internal and external stakeholders, contribute to workflow improvements, and participate in comprehensive benefits programs.

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.
• Certification in reimbursement support, patient access, customer support, service management, CRM systems, or process improvement preferred.

Responsabilités

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.

Connaissances

Reimbursement support

Customer service

Formation

High School Diploma/GED

Description du poste

Cencora, Inc. is seeking a Caseworker to support reimbursement processes and patient services.

The role requires coordinating documentation, resolving routine issues, and maintaining accurate case records to ensure timely reimbursement and service continuity. This 12-month contract position offers opportunities to work with internal and external stakeholders, contribute to workflow improvements, and participate in comprehensive benefits programs.