Caseworker: Reimbursement & Patient Support (12-Month)

AmerisourceBergen Corporation; United States; Remote; USD 30,000 - 48,000; Full time

Job summary

Cencora is hiring in Canada to support patient and provider reimbursement workflows and pharma commercialization services through Innomar Strategies. The role focuses on ensuring timely reimbursement processing, documentation, and service continuity across patient operations.

Ideal candidates have 2+ years in reimbursement support, a high school diploma or GED, and relevant certifications. This full-time position offers comprehensive benefits and a pathway to growth within the organization.

Qualifications

• Requires 2+ years in reimbursement support or related field.
• High School Diploma/GED required.
• Certification in reimbursement support preferred.

Responsibilities

• Assist reimbursement processes to enable timely, accurate handling of coverage-related requests.
• Coordinate benefits-related documentation, case updates and communications to advance case progression.
• Resolve routine reimbursement issues, documentation gaps and workflow exceptions to reduce delays.
• Maintain accurate case records, reimbursement documentation and system updates.
• Monitor reimbursement trends and escalation indicators for proactive issue resolution.
• Collaborate with internal and external stakeholders to align communications and support case resolution.
• Contribute to process improvements and workflow updates for scalable reimbursement support services.

Skills

Reimbursement support

Patient services

Customer operations

Case coordination

Claims support

Education

High School Diploma/GED

Tools

CRM systems

Job description

Cencora is hiring in Canada to support patient and provider reimbursement workflows and pharma commercialization services through Innomar Strategies. The role focuses on ensuring timely reimbursement processing, documentation, and service continuity across patient operations.

Ideal candidates have 2+ years in reimbursement support, a high school diploma or GED, and relevant certifications. This full-time position offers comprehensive benefits and a pathway to growth within the organization.