Bilingual Caseworker (FR/EN) - Reimbursement Support

AmerisourceBergen; United States; Remote; USD 34,000 - 49,000; Full time

Job summary

Cencora is seeking a Caseworker - Bilingual - French to support reimbursement and patient services within our Innomar Strategies operations in Canada.

The role requires bilingual English/French communication, strong coordination of reimbursement cases, and experience in customer operations to ensure timely and accurate processing of requests. This is a full-time role with opportunities to improve workflows and drive access to care.

Qualifications

• High School Diploma/GED or equivalent experience required.
• 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required.
• Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred.

Responsibilities

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows.
• Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression.
• Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes.
• Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control.
• Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity.
• Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution.
• Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services.
• Bilingualism is required. (English/French)

Skills

Bilingual English/French

Education

High School Diploma/GED

Job description

Cencora is seeking a Caseworker - Bilingual - French to support reimbursement and patient services within our Innomar Strategies operations in Canada.

The role requires bilingual English/French communication, strong coordination of reimbursement cases, and experience in customer operations to ensure timely and accurate processing of requests. This is a full-time role with opportunities to improve workflows and drive access to care.