Caseworker/Program Facilitator

The Salvation Army; Carbondale (PA); On-site; USD 18,000 - 19,000; Part time

Job summary

The Salvation Army is seeking a Caseworker/Program Facilitator to serve the Carbondale Service Unit, helping to develop and maintain programs and foster strong community relations. This on-call role covers 19 hours per week and reports to the Regional Manager.

You will respond to inquiries, handle intake and referrals, and collaborate on seasonal campaigns while ensuring client confidentiality and program effectiveness in Lackawanna County.

Qualifications

• High School Education with 3 years experience and/or extensive work history in diversified setting.
• Working knowledge of computer programs: Microsoft Windows, Word, Power Point, Excel, and Outlook.
• Excellent telephone and all other communication skills.
• Ability to work compassionately and effectively with persons seeking assistance.
• As a Mandated Reporter, training on recognizing and reporting child abuse per PA Act 153 with recurrency every five years.
• Must understand and support the Mission of The Salvation Army.

Responsibilities

• Respond courteously and promptly to all communications, provide intake and referral services for Salvation Army clients through the Carbondale Service Unit and surrounding areas, ensuring confidentiality of all client information.
• Provide monthly statistical reports to the Regional Manager and attend regular Service Unit Committee meetings, working with the chairperson of the Carbondale Unit Committee.
• Provide intake for The Journey of Hope Program, assist in organizing seasonal programs and create others as needed (Camp recruitment, Back To School, monthly food distribution, Red Kettle Campaign).
• Oversee training of new employees or volunteers, maintain good relations with other community agencies, and prioritize work with quick response in the field.
• Attend other local agency meetings as necessary to improve outreach and effectiveness for the Carbondale Service Unit.
• Perform all other duties as assigned by the Regional Manager.

Skills

Excellent communication skills

Compassionate care

Education

High School diploma or GED with 3 years experience

PA Act 153 mandated reporter training

Tools

Microsoft Windows

Word

PowerPoint

Excel

Outlook

Job description

Overview

Position:Caseworker/Program Facilitator

Department:Service Extension Department - Carbondale, PA

Availability of Position:ImmediateSchedule:On-Call; 19 Hours/WeekReporting Relationship:Regional Manager

Salary Grade: $13.00 per hour; 72 Non-Exempt

Overview:Maintain a positive presence in Carbondale area, develop and maintain programs of The Salvation Army and foster good relations with volunteers and other community agencies.

Responsibilities

Candidate will be expected to respond courteously and promptly to all communications, provide intake and referral services for Salvation Army clients through the Carbondale Service Unit and the surrounding areas in Lackawanna County, ensuring confidentiality of all client information. The caseworker will provide monthly statistical reports to the Regional Manager and regular Service Unit Committee meetings and work closely with the chairperson of the Carbondale Unit Committee. He or she will also provide intake for The Journey of Hope Program, assist in organizing and coordinating all seasonal programs and create others as needed or prompted including Camp recruitment, Back To School, monthly food distribution, the Red Kettle Campaign and all Salvation Army programs. The Caseworker/Program Facilitator will also oversee training any new employees or volunteers, maintaining good relations with other agencies within the community and will need to be self-motivated and self-directed to prioritize work and have a quick response to those in the field. The caseworker may be asked to attend other local agency meetings as necessary or recommended to further the outreach and effectiveness in the community for the Carbondale Service Unit. The caseworker will also perform all other duties as assigned by the Regional Manager.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Qualifications

Requirements:

• High School Education with 3 years experience and/or extensive work history in diversified setting.
• Working knowledge of computer programs: Microsoft Windows, Word, Power Point, Excel, and Outlook.
• Excellent telephone and all other communication skills.
• Ability to work compassionately and effectively with persons seeking assistance.
• As a Mandated Reporter, must provide proof of having completed training on recognizing and reporting child abuse meeting the training standards of PA Act 153 of 2014 by the end of orientation with recurrent training required every five years thereafter. Meets the Child Protection Clearances required by PA Act 153 to include PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record Check.
• Must have an understanding of and support for the Mission of The Salvation Army.

Released by the Divisional Human Resources Department on 9/9/2026

The Salvation Army’s Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God.

Its mission is to preach the gospel of Jesus Christ

and to meet human needs in His name without discrimination.