Social Services Coordinator

The Salvation Army North & Central Illinois Division; Clive (IA); On-site; USD 50,000 - 53,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a skilled administrator to coordinate social services from the Capital Area Command. The role involves policy development, program evaluation, and overseeing pantry and volunteer programs.

Responsibilities include managing Pathway of Hope, providing direct client services, and ensuring data accuracy for reports and grants. A bachelor's degree in social work or related field is preferred, with driving being an essential function.

Qualifications

• Bachelor's degree in social work or related field preferred.
• Four years of experience in related field acceptable.
• Ability to manage multiple projects and tasks simultaneously.

Responsibilities

• Support program development including policies, procedures and evaluation.
• Support seasonal and ongoing programs, including Christmas and Angel Tree.
• Oversee pantry program operations at the Command office.
• Coordinate and oversee volunteers.
• Develop and implement Pathway of Hope to serve needs.
• Provide direct client services including interviewing and financial assistance.
• Assist clients with community resources; aid during emergencies.
• Support case managers; assist with monthly reports and grant reporting.
• Assist with annual budget development and monitor expenditures.
• Attend intra-agency meetings monthly; network with local social service agencies.
• Secure and maintain certifications for social service programs.
• May require hours outside normal schedule; driving is essential.

Skills

Flexibility

Conflict resolution

Communication skills

Attention to detail

Confidentiality

Education

Bachelor's degree in social work or related field

Four years of experience in related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

• Monday- Friday 8:30 A.M.-4:30 P.M., Compensation Range: $50,000-$53,000 Annually***

• Monday- Friday 8:30 A.M.-4:30 P.M., Compensation Range: $50,000-$53,000 Annually***

The Salvation Army Mission:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Summary/Primary Purpose:

Coordination and oversight of all Social Services functions being provided from The Salvation Army Capital Area Command.

Essential Duties And Responsibilities

• Support program development including creating policies, procedures, and evaluation of programs.
• Support seasonal and on-going programs, including Christmas and Angel Tree assistance.
• Oversee pantry program operations at the Command office.
• Support coordination and oversight of volunteers.
• Responsible for development and implementation of the Pathway of Hope to serve individual and family needs.
• Provides direct client services including interviewing and assisting clients with material and financial assistance as needed.
• During times of emergency will aid clients with community resources and material assistance.
• This role will support case managers in the Capital Area Command.
• Responsible for timely data management including month end reports, food bank requests, SIMS data entry, grant reporting, and other reports as directed.
• Assist with the development of annual budget, monitor expenditures and applications to funding sources, and authorizes and payments for Social Services Department.
• Attend and participate in intra-agency meetings monthly.
• Network with local social service agencies to spread awareness of programs and assistance offered at The Salvation Army.
• Secure and maintain all certifications for social service programs and staff in the Capital Area Command.
• This role may be required to work hours outside of normal work hours to include evenings, weekends, and holidays.
• Driving is an essential function of the position.
• All other related duties as assigned.

Supervisory Responsibilities

Direct reports

Lead Case Manager, Case Manager

Education and/or Experience

Bachelor's degree in social work or related field preferred. Or four years of experience in a related field.

Qualifications:

• Ability to be flexible and able to work on multiple projects or tasks simultaneously
• Conflict resolution and de-escalation skills necessary for position
• Intermediate skills in Microsoft software to include Word, Excel, PowerPoint, and Access. The ability to access payroll, timekeeping, and personal data via a web-based system.
• Administrative skills to include utilization of standard office equipment, data entry, attention to detail and filing.
• Good communication skills both written and spoken, and ability to maintain effective working relationships.
• Demonstrated ability to handle confidential matters.

Other Qualifications:

Must pass all applicable background checks. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business. Must successfully complete Safe from Harm training within 90 days of hire, as established by The Salvation Army.

Certificates, Licenses, Registrations:

Successful completion of The Salvation Army Case Manager certification within 90 days of hire.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Working Conditions:

The job environment is primarily in an office. The noise level in the work environment is usually moderate.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission