Casework Associate I / Client Manager

nc; North Carolina; Hybrid; USD 32,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Parental leave

Job summary

The North Carolina Department of Health and Human Services (DHHS) – Division of Employment and Independence for People with Disabilities (EIPD) seeks a Casework Associate I (S). You will serve as the primary intake and case management hub for WorkSource West referrals, guiding clients through assessment, training and placement into programs.

You will maintain records, document progress in the case management system, provide monthly updates during staffing, and coordinate orientation for new

Qualifications

• Knowledge of casework management and processes.
• Knowledge and experience working with persons with disabilities.
• Demonstrated experience working with the public and in groups.
• Valid driver’s license required for travel to perform job duties

Responsibilities

• Gather and manage all consumers' records required to assist in individual case decisions.
• Manage orientation for all new consumers served on the assigned caseload.
• Record evidences-based documentation of work with consumers into the case management system.
• Provide monthly updates and recommendations during case staffing based on consumer performance.
• Serve as the main coordinator of all consumer information related to progress toward employment goals

Skills

Case management knowledge

Disability services experience

Public interaction

Valid driver’s license

Job description

Agency Dept of Health and Human Services Division EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Job Classification Title: Casework Associate I (S)

Position Number: 60055172

Grade: NC04

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This Client Manager position provides a single portal of entry for consumers who are referred to WorkSource West (WSW) for assessment, training and placement into one or more training programs. This position will provide services to ensure consumer support, safety, appropriate training and successful placement into competitive employment. The selected candidate will gather and manage all consumers' records required to assist in individual case decisions regarding consumer acceptance and participation in the evaluation and training programs at WorkSource West. The selected candidate will manage the orientation for all new consumers served on the assigned caseload, will be responsible for evidenced based documentation of work with consumers into the case management system, and providing monthly updates and recommendations during case staffing's based on consumer performance. This position serves as the main coordinator of all consumer information related to their progress towards the identified employment goal on their rehabilitation plans.

Knowledge Skills and Abilities / Management Preferences

Salary Range: $32,287 -$56,502

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Knowledge of casework management and processes
• Knowledge and experience working with persons with disabilities
• Demonstrated experience working with the public and in groups
• Valid driver's license required for travel to perform job duties

Position funded Position is funded in part through federal funds.

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

Posting closes at 11:59 p.m. the night before the end date

About Division of Employment and Independence for People with Disabilities (EIPD)

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU .

Compensation & Benefits

• The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.