Processing Assistant

Health & Human Services; Raleigh (NC); Hybrid; USD 39,000 - 69,000; Full time

Benefits offered by this job

Hybrid work schedule

Excellent benefits

Job summary

The North Carolina Department of Health and Human Services (DHHS) in Raleigh seeks an Administrative Specialist I (S) to provide essential administrative support to the Division of Employment and Independence for People with Disabilities (EIPD). The role handles multi-line phone calls, data entry, document preparation, and billing for assigned staff, supporting caseload management and external partners.

You will work on a hybrid-telework schedule with weekly onsite hours, interact with diverse

Qualifications

• High school diploma or GED with two years of related administrative experience.
• Demonstrated experience performing routine office support functions.
• Demonstrated experience working with the public.
• Ability to communicate with individuals from diverse backgrounds.

Responsibilities

• Using a multi-line phone system to answer and route calls to appropriate staff members.
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff.
• Receiving applications from clients, along with requesting and obtaining medical/treatment records.
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process.
• Utilizing office equipment and other relevant technology (software and systems) to meet office needs.

Skills

Team collaboration

Office support

Public interaction

Education

High school diploma

Two years administrative experience

Job description

Administrative Specialist I (S)

Agency Department of Health and Human Services Division EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD

Position Number 60054744 | Grade NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position is housed in the Raleigh Unit office and provide support to caseloads with various primary disabling conditions. The position provides administrative support to managerial, supervisory, professional, and para-professional staff located in this office, and interact with outside agencies, organizations, and vendors, as is needed to assist eligible persons with disabilities to achieve identified goals. The position requires a wide range of knowledge regarding community resources and local employers as well as the ability to communicate with individuals from diverse backgrounds.

Job responsibilities include the following:

• Using a multi-line phone system to answer and route calls to appropriate staff members
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
• Receiving applications from clients, along with requesting and obtaining medical/treatment records
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
• Utilizing office equipment and other relevant technology (software and systems) to meet office needs

Authority: Section 12(c) of the Rehabilitation Act of 1973, as amended; 29 U.S.C. 709(c); Pub. L. 111-256, 124 Stat. 2643; unless otherwise noted. This position provides direct services to individuals with disabilities who have barriers to employment.

Salary Grade Range

$39,244 - $68,679

Recruitment Range

$39,244 - $49,000

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

Knowledge or experience working with a team

Demonstrated experience performing routine office support functions Demonstrated experience working with the public

About Division of Employment and Independence for People with Disabilities (EIPD)

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide. To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

Requisite Eligibility and Background Check Requirements

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. Veterans' and National Guard Preference: Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application. As part of the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation.

Minimum Education and Experience

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.