Casework Technician

Health & Human Services; Morehead City (NC); Hybrid; USD 39,000 - 69,000; Full time

Job summary

The North Carolina Department of Health and Human Services (DHHS) Morehead City office is seeking an Administrative Specialist I (S) to provide technical and para-professional support to staff assisting people with disabilities to achieve employment goals.

The role involves interviewing consumers, documenting casework, coordinating with employers, inputting data, and handling authorizations and billing, with a hybrid-teleworking schedule including weekly onsite hours.

Qualifications

• Knowledge or experience working with a team.
• Demonstrated experience performing routine office support functions.
• Demonstrated experience working with the public.

Responsibilities

• Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and developing individualized plans for employment
• Documenting casework and provisions of substantial services
• Providing follow-up with consumers, employers, vendors and other agency personnel as needed
• Provide support as designated by the counselor, working with community employers using the dual customer approach to place consumers with disabilities in appropriate jobs for successful outcomes
• Inputting casework data into relevant applications throughout the rehabilitation process
• Preparing documents including authorizations, processing billing for payment and correspondences as needed and completing all related administrative tasks.

Skills

Team collaboration

Office support

Public interaction

Education

High school diploma or GED

Two years administrative experience

Job description

Job Classification Title: Administrative Specialist I (S)

Position Number: 60054967

Grade: NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position serves as a Casework Technician for the Morehead City office supporting the caseloads. The primary purpose of this position is to provide technical and para-professional support to managerial, supervisory, and professional staff located in this office for assisting persons with disabilities to achieve identified goals.

Work activities include

• Interviewing consumers and gathering diagnostic reports to assist counselors with determining eligibility and developing individualized plans for employment
• Documenting casework and provisions of substantial services
• Providing follow-up with consumers, employers, vendors and other agency personnel as needed
• Provide support as designated by the counselor, working with community employers using the dual customer approach to place consumers with disabilities in appropriate jobs for successful outcomes
• Inputting casework data into relevant applications throughout the rehabilitation process
• Preparing documents including authorizations, processing billing for payment and correspondences as needed and completing all related administrative tasks.

Knowledge, Skills and Abilities / Management Preferences

Salary Grade Range $39,244 - $68,679

Recruitment Range $39,244 - $49,000

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required.

Applicants who possess the following skills are preferred:

• Knowledge or experience working with a team.
• Demonstrated experience performing routine office support functions.
• Demonstrated experience working with the public.

Posting closes at 11:59 p.m. the night before the closing date

Position is funded in part through federal funds

About Division of Employment and Independence for People with Disabilities (EIPD)

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.

To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation & Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits Supplemental and Contact Information

Equal Opportunity Statement

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM the night BEFORE the closing date.

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

Minimum Education and Experience. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or an equivalent combination of education and experience.

Veterans and National Guard Preference

Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person.