Case Worker

The Salvation Army Southern California; San Francisco (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

The Salvation Army Southern California is seeking a Caseworker to provide vital case management and AOD counseling to families in a shelter. This role involves conducting assessments and coordinating various services to help residents achieve their individualized goals and ensure compliance with program standards.

The ideal candidate will have a high school diploma, AOD credentials, and experience in case management and residential programs. Strong organizational skills and the ability to work with a diverse population are essential.

Qualifications

• High school diploma or equivalent required.
• AOD Credentials Registered or Certified required.
• 1 year of experience in case management required.
• 1 year of experience in a homeless shelter or direct service setting required.

Responsibilities

• Provide case management for homeless families.
• Keep records accurate and up to date.
• Submit reports on services and shelter outcomes.
• Attend case reviews and represent Harbor House in the community.
• Provide AOD/substance abuse counseling as needed.

Skills

Bilingual in Spanish

Excellent organizational skills

Integrity to handle sensitive information

Ability to multi-task

Ability to work with a highly diverse population

Education

High school diploma or equivalent

AOD Credentials Registered or Certified

Experience in case management (1 year)

Experience in a homeless shelter or direct service setting (1 year)

Associate degree in social work or related field (preferred)

Tools

Modern Office Equipment

Relevant Software

Job description

Overview

The Caseworker provides case management and AOD counseling to families in a shelter, including conducting intakes, assessments, and coordinating housing, mental health, and employment services. They support residents in achieving personalized goals while ensuring program compliance, discharge planning, and transitions to permanent housing and stability. This role reports directly to the Shelter Manager.

Duties and Responsibilities

• Provide case management for homeless families
• Keep records accurate and up to date
• Submit reports on services and shelter outcomes
• Follow organizational and city care standards, including confidentiality, grievances, and mandated reporting
• Attend case reviews, staff meetings, and trainings; represent Harbor House in the community
• Follow agency and licensing rules on confidentiality, participant rights, and information sharing
• Review and present family progress in weekly case conferences
• Attend hearings and arbitrations as required by the City’s Shelter Grievance Procedure
• Enforce shelter policies, eligibility rules, and participation expectations
• Teach or coordinate life skills classes for self‑care and reintegration
• Provide AOD/substance abuse counseling as needed
• Lead groups or classes as needed
• Conduct intake and orientation, and create action plans for housing, recovery, and family needs
• Refer participants to community services
• Other related duties as required

Education and Experience

• High school diploma or equivalent (required)
• AOD Credentials Registered or Certified (required)
• Experience in case management (1 year required)
• Experience in a homeless shelter, residential program, or direct service setting (1 year required)
• Associate degree in social work, human services, psychology, sociology, or related field (preferred)
• First Aid and CPR certification (within first fourteen days of employment – company provided)
• Tuberculosis clearance (within first seven days of employment – company provided)
• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self‑sufficiency

Skills and Abilities

• Bilingual in Spanish (Preferred)
• Integrity to handle sensitive information in a confidential manner
• Excellent organizational skills
• Ability to multi‑task
• Ability to work with a highly diverse population

Equipment Used

• Modern Office Equipment and Relevant Software

Physical Requirements

• Ability to lift up to 25 lbs. (usually file boxes)

ADA Statement

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

At-Will

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.