Case Manager, Clean & Sober Shelter

The Salvation Army USA Western Territory; Rancho Palos Verdes (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Case Manager to support unsheltered adults in a recovery-focused shelter environment in California. Under the Program Manager, you will manage a caseload, conduct assessments, and develop Individual Transition Plans to guide participants toward housing stability and self-sufficiency.

Responsibilities include coordinating with service providers, documenting progress, and facilitating group activities as scheduled.

Qualifications

• Minimum of two years of social services experience working with marginalized adults.
• CA Driver's License required.
• Bilingual in Spanish preferred.
• First Aid and CPR certification within seven days of employment.

Responsibilities

• Manage an assigned caseload of up to 25 program participants.
• Conduct intake interviews and assessments to identify needs and risks.
• Create Individual Transition Plans with goals and interventions.
• Coordinate with partner organizations and referring agencies.
• Monitor progress and reassess needs to keep plans relevant.
• Educate and empower clients to improve self-sufficiency.
• Respond to and manage crisis situations as needed.
• Maintain client records in the agency database.
• Attend staff meetings and trainings.

Skills

Case management

Crisis intervention

Empathy

Organizational skills

Bilingual in Spanish

Education

High school diploma or equivalent

Associate's Degree / CHW certificate preferred

Tools

Microsoft Word

Excel

Job description

OVERVIEW

The Clean and Sober Shelter provides a safe, structured, and closely monitored environment for unsheltered single adults experiencing homelessness. With a recovery-focused orientation, the shelter offers secure sleeping spaces, nutritious meals, and comprehensive case management to support participants in achieving housing stability. Under the supervision of the Program Manager, the Case Manager's main goal is to address the needs of shelter participants and cultivate a transformational community in an effort to support participants transition to drug treatment or stable/permanent housing and self-sufficiency.

Please note that role is not set to begin until June 2025

DUTIES AND RESPONSIBILITIES

• Manage an assigned caseload of up to 25 program participants
• Assessment and Intake: Conduct interviews and administer assessments to understand the client's needs, situations, and potential risks. Gather relevant information about the client's background, family dynamics, living conditions, or any other relevant factors
• Based on the assessment, create an Individual Transition Plan that outlines specific goals and objectives as well as interventions that address the client's unique needs
• Establish and maintain relationships with partner organizations and referring agencies
• Monitor client progress and reassess their needs to ensure that the goal plan remains relevant and effective
• Educate and empower clients by equipping them with the knowledge and skills needed to improve their situation and become more self-sufficient
• Respond to and manage crisis situations clients may encounter
• Maintain appropriate, professional, and ethical boundaries with staff and clients
• Be punctual, flexible, and reliable
• Maintain accurate client records on The Salvation Army Social Services Database
• Attend all required staff, Corps, and Divisional meetings and training
• Facilitate small group instruction as indicated on the program schedule
• Attend community-based meetings as needed
• Identify appropriate resources, programs, and services that can benefit the client and make referrals to these services
• Coordinate with various service providers to ensure the holistic needs of clients are met
• Other reasonably related duties as assigned by the Program Director or Program Manager
• Assist in the planning, preparation, and execution of special functions such as graduations, holiday celebrations, group activities, or special classes
• Driving clients to appointments or services
• Other related duties as required

EDUCATION AND EXPERIENCE

• Minimum of two years of experience providing social services working to marginalized populations, specifically adults in recovery, reentry, or drug treatment (Required)
• Minimum of one year experience providing case management or demonstrated experience in peer mentorship, group facilitation, treatment plans, or working with program participants in which the support you provided was foundational in their growth (Preferred)
• Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency
• High school diploma or equivalent (Required)
• Associate's Degree, Community Health Worker Certificate or Certified Alcohol and Drug Counselor (Preferred)
• CA Driver's License (Required)
• Bilingual in Spanish (Preferred)
• First Aid and CPR certification (within first seven days of employment - company provided)
• As required, Tuberculosis clearance (within first fourteen days of employment, company provided)

SKILLS AND ABILITIES

• Strong verbal and written communication skills
• Ability to express empathy and foster a collaborative alliance with clients
• Excellent organizational skills and ability to work with little direct supervision
• Excellent time management skills
• Strong electronic communication skills
• Proficient in Microsoft Word & Excel
• Knowledge of San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services
• Knowledge of co-occurring disorders and trauma-informed environment
• Culturally competent and able to work with a highly diverse population
• Bilingual in Spanish (Preferred)

PHYSICAL REQUIREMENTS

• Ability to lift up to 25 lbs. (usually file boxes)

EQUIPMENT USED

• Modern Office Equipment and Relevant Software

ADA STATEMENT

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

AT-WILL

Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.

EEO STATEMENT

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.