Case Worker

The Salvation Army USA Western Territory; Oakland (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

The Salvation Army USA Western Territory seeks a coordinator for children and youth programs. This role involves organizing activities, coordinating case services, and maintaining participant records at the Garden Street Family Shelter in Oakland, California.

The ideal candidate must have at least three years of experience in social services and a valid California driver license. A high school diploma is required, and the role supports the spiritual and social well-being of children in care.

Qualifications

• Ability to maintain confidentiality and handle information sensitively.
• Proficient in Microsoft Office applications: Word, Excel, and Outlook.
• High professional communication skills, both written and verbal.

Responsibilities

• Coordinate care of children and youth at the shelter.
• Plan and organize activities for children during breaks.
• Maintain records and logs of participants and activities.

Skills

English proficiency

Communication skills

Organizational skills

Problem-solving

Time management

Education

High school diploma

3 years experience in social services

Tools

Microsoft Office

Job description

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Basic Purpose

The purpose of this position is to provide support and coordination for children and youth at the Garden Street Family Shelter.

Essential Duties and Responsibilities

• Coordinate care coordination of for shelter children and youth
• Coordinate case services with county social workers
• Prepare and plan children's activities for school break (Winter, Spring, Summer, etc.)
• Transport students to and from school, if needed
• Refer at‑risk children to partner agencies for intervention
• Serve as a liaison to local school and school districts
• Coordinate educational supports for school aged children
• Coordinate volunteer mentors/tutors for educational supports
• Serve on Emergency Disaster Services (EDS) team
• Monitor and observe participants for safety and program policy compliance
• Maintain and organize facility logs (write‑ups, overnights, etc.)
• Maintain accurate participant records in various information management systems; and generate reports as requested
• Coordinate on‑site recreational activities and maintain good relationships with families
• Serve as liaison between the shelter and Oakland Garden Street Corps
• Serve and participate on the case conference team
• Maintain and execute confidential information according to HIPAA standards
• Maintain a highly detailed and organized filing system
• Answer phone, handle routine questions and direct calls
• Utilize harm reduction and trauma‑informed care principles
• Maintain a professional image and procedures for the front office
• Complete written documentation of participant infractions
• Maintain a neat and organized filing system
• Check and respond to emails and voicemails on a regular basis
• Adhere to confidentiality standards
• Other duties as assigned

Knowledge, Skills, Abilities and Other Qualifications Requirements

• Ability to speak and write the English language at a high and professional level
• High degree of confidentiality
• Computer literate in Microsoft Office applications Word, Excel and Outlook preferred
• Excellent communication skills, both written and verbal.
• Excellent and professional telephone etiquette and presence
• High degree of organizational skills
• Approach problem solving creatively
• Strong ability to utilize a high level of time management and handling multiple tasks

Certificates, Licenses, Registrations

• High school diploma
• Minimum three (3) years experience in social services, case management, child services or related field
• Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
• Must be 21 years or older
• Complete The Salvation Army vehicle course training

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
• Ability to grasp, push, and/or pull objects
• Ability to reach overhead
• Ability to operate telephone
• Ability to lift up to 25‑40 lbs.
• Ability to operate a computer
• Ability to process written, visual, and/or verbal information
• Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.

Education and Experience

High school or equivalent (preferred). Minimum 3 years experience in child services, case management, or social services is preferred.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.