Shelter Case Worker

The Salvation Army; Elizabeth (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

The Salvation Army Elizabeth Corps is seeking a Shelter Lead Case Manager to provide case management for social service programs in Elizabeth, NJ. The role involves outreach, assessment, planning, and coordination with community partners to support clients toward self-sufficiency.

The position emphasizes confidentiality, organizational skills, and collaboration within a team. Rotating shifts may apply to cover staff shortages and meet client needs.

Qualifications

• Must have experience with case management or counseling.
• Ability to assess client needs and develop action plans.
• Strong communication and confidentiality skills.

Responsibilities

• Perform intakes, interviews, and assessments of shelter clients’ needs with follow-up case management.
• Identify and interact with case management clients; develop plans of action and link to programs.
• Coordinate services with partner agencies for holistic client support.
• Maintain accurate, confidential case records per Salvation Army policies.
• Attend internal and community workshops and assist lead case manager as needed.
• Prepare and maintain Salvation Army statistical reports for timely submission.
• Attend staff meetings and supervision; uphold the mission and standards of The Salvation Army.
• Other duties as assigned by supervisors.

Skills

Case management

Interviews

Client outreach

Documentation

Team collaboration

Bilingual English/Spanish

Education

Associate's Degree in Social Work or related field

Tools

Microsoft Word

Excel

Access

Job description

Overview

To provide case management for the Elizabeth Corps social service programs under the direction of the Elizabeth Homeless Shelter Lead Case Worker with professional supervision provided by Divisional Headquarters Human Services Staff when requested. The shelter caseworker will be able to identify the needs of the clients served and provide outreach within the community at large.

Responsibilities

The duties listed below are the primary duties of this position but are not all the required duties. The Salvation Army reserves the right to change, reduce or expand the duties of this position at any time. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this role.

• Perform intakes, interviews, and assessments of shelter clients’ needs and perform follow-up case management.


• Identify and interact with case management clients; provide comprehensive case management including but not limited to assessment of client needs, developing a plan of action utilizing a strengths-based approach, and identifying internal and external programs that would support their pathway to self-sufficiency. This includes clients who are at risk of becoming homeless referred by the Corps on a case-to-case basis.


• Coordinate services with partner agencies to ensure a holistic service approach for all clients.


• Maintain accurate, confidential, and updated case records in accordance with The Salvation Army and Shelter Grants record-keeping policies and procedures.


• Attend internal and community workshops and support lead case manager as needed.


• Prepare and maintain Salvation Army statistical reports for timely submission.


• Attend and participate in regular staff meetings/ trainings and individual supervision meetings as required.


• Uphold the standards and principles of The Salvation Army’s mission and ministry.


• Other duties within the scope of the role as assigned by supervisors.

Qualifications

• Associate's Degree in Social Work, Psychology, Counseling, or Human Services related field from an accredited institution preferred.


• At least 1 to 2 years of experience in case management or counseling.

Desired Qualifications

• Bilingual in English and Spanish preferred.


• Be able to effectively carry a minimum client caseload of 15 cases.


• Possess organizational skills.


• Knowledge of Microsoft Office programs, Word, Excel, Access.


• Knowledgeable of County and community resources.


• Strong interpersonal skills and ability to work as part of a team.


• Excellent written and verbal communication skills, ability to establish rapport.


• Ability to maintain confidentiality of interactions with clients and fellow employees.


• Awareness and sensitivity to cultural and socioeconomic characteristics of populations served.


• Must be willing to work rotating shifts, have alternating hours depending upon call/need (e.g. covering other staff member of scheduled vacation or sick time)


• Must understand and support the mission of The Salvation Army.