Case Specialist I - Fast-Paced Legal Support (Austin)

Compex-Legal-Services; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Compex Legal Services in Austin, TX is seeking a detail‑oriented Case Specialist I to help move cases smoothly and support Case Managers. The role emphasizes organization, clear communication, and handling diverse tasks daily.

The ideal candidate will manage high call volume, stay on top of schedules, and maintain precise client notes while coordinating payments and deliveries. A high school diploma and strong communication skills are required for this hands‑on, fast‑paced position.

Qualifications

• High school diploma or equivalent required or preferred.
• Admin or support experience a plus.
• Strong communication and professional demeanor.
• Excellent organizational skills and attention to detail.

Responsibilities

• Juggle 90+ calls a day and keep processes moving smoothly.
• Master scheduling, client requests, and to‑do lists with ease.
• Make waiver calls and follow up on requests, keeping everyone informed.
• Confirm pre‑payments, prep for deliveries, and maintain client notes.
• Review incoming mail for missing items and assist across departments.
• Coordinate with Case Managers to keep cases moving forward.
• Send crystal‑clear status updates and approval emails.

Skills

Call handling

Scheduling

Documentation

Communication

Education

High school diploma or equivalent

Job description

Compex Legal Services in Austin, TX is seeking a detail‑oriented Case Specialist I to help move cases smoothly and support Case Managers. The role emphasizes organization, clear communication, and handling diverse tasks daily.

The ideal candidate will manage high call volume, stay on top of schedules, and maintain precise client notes while coordinating payments and deliveries. A high school diploma and strong communication skills are required for this hands‑on, fast‑paced position.