Case Manager I

Compexlegal; Austin, Northern (TX, KY); Hybrid; USD 21,000 - 23,000; Full time

Job summary

Compexlegal in Austin, TX is seeking a detail-oriented Case Manager to supervise a team of Case Assistants and coordinate high-volume orders from reservation to subpoena prep.

You will ensure on-time, accurate client deliverables, provide regular updates, and maintain compliance with pre-payment and confidentiality standards in a fast-paced environment.

Strong leadership, excellent communication, 60 WPM typing, and proficiency with Word, Excel, email, and databases are essential.

Qualifications

• High school diploma required.
• Legal knowledge or litigation experience preferred.
• Strong leadership and mentoring ability.
• Excellent communication and client relations skills.
• Typing speed of at least 60 WPM.
• Organized, detail-oriented with multi-tasking ability.
• Self-starter thriving in a fast-paced environment.
• Professional, punctual and dependable.

Responsibilities

• Deliver top-notch results; ensure client deliverables are accurate and on time.
• Provide bi-weekly status updates to clients.
• Lead and mentor Case Assistants to meet goals.
• Oversee orders from reservation to subpoena prep.
• Manage high-volume DWQ (up to 349) and PPP (up to 449).
• Check in every order within four hours; rush orders get same-day attention.
• Respond to emails, mail, and voicemails within four hours.
• Follow up with clients and custodians daily for rush orders.
• Ensure pre-payment compliance and resolve discrepancies.
• Partner with production to ensure timely deliveries.

Skills

Leadership

Communication

Typing 60 WPM

Detail-oriented

Multi-tasking

Self-starter

Dependable

Professionalism

Education

High school diploma

College degree

Tools

Word

Excel

Email

Databases

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Austin, TX, US

Salary Range: $21.00 To $23.00 Annually

POSITION SUMMARY

You're the key to keeping things moving. As a Case Manager, you're the master of details-juggling high-volume orders, coordinating legal communications, and leading a team of Case Assistants to deliver top-tier service with speed and accuracy. Your mission: make sure every order is processed on time, every client gets what they need, and nothing falls through the cracks.

WHAT YOU'LL DO

This role is all about precision, communication, and leadership. You'll spend most of your time making sure client expectations aren't just met—they're exceeded. Here's how:

• Deliver Top-Notch Results - Ensure every client deliverable is accurate, complete, and on time. No surprises, just great service.
• Keep Clients in the Loop - Provide bi-weekly (or more frequent) status updates, so clients always know where things stand.
• Lead the Team - Supervise and mentor Case Assistants, helping them grow while ensuring they meet their goals.
• Manage Incoming Orders - Oversee every step from reservation to subpoena prep, ensuring all details are handled with care.
• Handle the Heat - Manage a high volume of DWQ (up to 349) and PPP (up to 449) orders without breaking a sweat.
• Check In Like a Pro - Make sure every order is checked in within four hours—rush orders get same-day attention.
• Stay Responsive - Monitor emails, mail, and voicemails three times a day, responding within four hours.
• Follow Up, Follow Through - Reach out to clients and custodians regularly—daily for rush, every other day for non-rush.
• Track Pre-Payment Compliance - Ensure all orders meet compliance standards; flag and resolve discrepancies fast.
• Partner with Production - Collaborate closely with internal teams to ensure high-quality, timely deliveries.

WHAT YOU BRING

• High school diploma required; college degree a plus.
• Legal knowledge or litigation experience strongly preferred.
• Strong leadership skills—you know how to motivate a team.
• Excellent communication skills—you build strong relationships inside and outside the company.
• Fast and accurate typing (60 WPM minimum).
• Organized, detail-oriented, and comfortable juggling multiple priorities.
• Self-starter who thrives in a fast-paced environment.
• Professional, punctual, and dependable.

OTHER MUST-HAVES

• You know your way around Word, Excel, email, and databases.
• You can write clear reports and speak confidently with clients or teams.
• You’re great with numbers and can handle basic math with ease.
• You use common sense, follow directions, and solve problems on the fly.
• You handle confidential info responsibly.
• You maintain a drug- and alcohol-free work presence.