Case Specialist I

Compex-Legal-Services; Austin (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Compex Legal Services in Austin, TX is seeking a detail‑oriented Case Specialist I to help move cases smoothly and support Case Managers. The role emphasizes organization, clear communication, and handling diverse tasks daily.

The ideal candidate will manage high call volume, stay on top of schedules, and maintain precise client notes while coordinating payments and deliveries. A high school diploma and strong communication skills are required for this hands‑on, fast‑paced position.

Qualifications

• High school diploma or equivalent required or preferred.
• Admin or support experience a plus.
• Strong communication and professional demeanor.
• Excellent organizational skills and attention to detail.

Responsibilities

• Juggle 90+ calls a day and keep processes moving smoothly.
• Master scheduling, client requests, and to‑do lists with ease.
• Make waiver calls and follow up on requests, keeping everyone informed.
• Confirm pre‑payments, prep for deliveries, and maintain client notes.
• Review incoming mail for missing items and assist across departments.
• Coordinate with Case Managers to keep cases moving forward.
• Send crystal‑clear status updates and approval emails.

Skills

Call handling

Scheduling

Documentation

Communication

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Specialist I

Full Time Austin, TX, US

Looking for a role where no two days are the same and your hard work truly makes a difference? As a Case Specialistat Compex Legal Services, you’ll be the behind-the-scenes hero, keeping cases moving and making life easier for our Case Managers. If you’re organized, thrive on variety, and love a good challenge, you’ll fit right in.

Who We Are

At Compex Legal Services, we don’t just support—we lead. We’re a nationally recognized powerhouse in record retrieval, known for raising the bar in service and innovation. Our team is tight-knit, collaborative, and passionate about delivering top-notch results. Join us in Austin, Texas, and be part of a company that’s changing the game in legal support services.

What You’ll Do

Juggle Like a Pro: Manage 90+ calls a day, keeping things running smoothly and making it look easy.

Stay Super Organized: Master scheduling, client requests, and to-do lists without breaking a sweat.

Communicate Like a Champ: Make waiver calls and follow up on requests, keeping everyone in the loop.

Be the Payment Point Person: Confirm pre-payments, prep for deliveries, and keep detailed client notes.

Own Quality Control: Review incoming mail to catch anything missing and lend a hand across departments.

Spot the Details: Scrutinize records and responses, coordinating with Case Managers to keep things moving.

Write it Right: Send out crystal-clear status updates and approval emails—no room for confusion here.

What You Bring to the Table

Education: High school diploma or equivalent. Bonus points for admin or support experience!

Top-Notch Communication: You’re clear, professional, and know how to get your point across.

Positive Vibes: Your energy is contagious, and you keep the team motivated and upbeat.

Trustworthiness: You handle sensitive info with care and total discretion.

Why You’ll Love It Here

Dress for Comfort: Casual dress code—focus on your work, not your wardrobe.

Awesome People: Join a team that’s as fun as it is hardworking.

Great Benefits: We’ve got your back with a solid benefits package.

Referral Bonuses: Bring in great people and get rewarded—it’s a win‑win.