CHILD SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004080

Florida; Crestview (FL); On-site; USD 39,000 - 45,000; Full time

Job summary

The Florida Department of Revenue's Child Support Program seeks a Case Processing Analyst in Crestview to support customers and participate in court proceedings. You will handle inquiries, coordinate with partners, and analyze case data to determine next steps.

Primary duties include initiating requests, researching issues, assisting customers, and preparing for and attending court, with opportunities to work across states and vendors. Excellent benefits are provided.

Qualifications

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.
• Experience communicating with others to gather information.

Responsibilities

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Preparing for and attending Court
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Skills

Processing information with computer

Research and analysis

Communication

Job description

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CHILD SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004080

Date: Oct 19, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885800

Agency: Department of Revenue

Working Title: CHILD SUPPORT PROGRAM CASE PROCESSING ANALYST - 73004080

Position Number:73004080

Salary: $38,760.36 - $45,004.08 / annually

Child Support Program Case Processing Analyst (Revenue Specialist II)

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website .

JOB SUMMARY

This position performs customer support and attends Court for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Preparing for and attending Court
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions. *
• Experience communicating with others to gather information. *

SUBSTITUTIONS

• * Relevant education may substitute on a year for year basis of the required experience.

PREFERENCES

• Experience with negotiation techniques in a business setting.

SPECIAL NOTES

• Position located in Crestview, FL.
• Multiple positions will be filled from this position.
• This position may require routine travel for court.
• Standard workday of 8am – 5pm, Monday through Friday.

SALARY

$38,760.36 - $45,004.08 / annually

BENEFITS

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

SCREENING DISCLAIMER

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

ARTIFICIAL INTELLIGENCE (AI) DISCLAIMER

In assessing job applicants, the Department of Revenue values authenticity, independent thought, and accuracy in applicants’ responses. Therefore, applicants should not use artificial intelligence (AI) tools to assist in any manner with skills verification tests, online assessments, production of required work samples, or during the interview process. Applicants who submit or provide AI generated or AI assisted responses may be disqualified from consideration.

SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT

If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.

CANDIDATE POOL

Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS

You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

WORK AUTHORIZATION REQUIREMENTS

The Department of Revenue does not hire individuals who require H-1B visa sponsorship to work in the United States. Candidates who require H-1B visa sponsorship will not be considered for this position. Candidates who require participation in the STEM Optional Practical Training (STEM OPT) program must possess a qualifying STEM degree that is directly related to the duties of this position, in accordance with U.S. Citizenship and Immigration Services (USCIS) regulations.

REMINDER

Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

LOCATION

CRESTVIEW, FL, US, 32539 CRESTVIEW, FL, US, 32536 CRESTVIEW, FL, US, 32583

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:0p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.