Case Manager - Workforce Development & Client Empowerment

Nisqually Red Wind Casino; Olympia (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

Nisqually Red Wind Casino is seeking a Case Manager to deliver high-quality support under the SPIPA Workforce Development program. You will develop ISPs, assess client needs, track progress, and guide clients toward economic self-sufficiency while maintaining confidentiality and accuracy of records.

The role requires strong communication, exceptional customer service, and the ability to work evenings or weekends as needed.

Qualifications

• Bachelor's degree preferred with 1 year of case management and employment services experience.
• Valid Washington State driver's license with acceptable driving record.
• Pre-employment drug screen and comprehensive background check, including fingerprinting.

Responsibilities

• Collaborate with Case Managers and Intake staff to ensure coverage and quality customer support.
• Develop, coordinate, and manage Individual Success Plans (ISPs) aligned with client goals.
• Assess clients and apply case management best practices to support progress toward self-sufficiency.
• Monitor and document client progress; ensure goals meet program requirements.
• Hold monthly meetings to guide clients and track compliance with WFD objectives.

Skills

Communication skills

Customer service

Confidentiality

Documentation

Education

Bachelor's degree or higher

Associate degree with 3 years experience

High school diploma with 5 years experience

Job description

Nisqually Red Wind Casino is seeking a Case Manager to deliver high-quality support under the SPIPA Workforce Development program. You will develop ISPs, assess client needs, track progress, and guide clients toward economic self-sufficiency while maintaining confidentiality and accuracy of records.

The role requires strong communication, exceptional customer service, and the ability to work evenings or weekends as needed.