Case Manager – Supportive Housing & Family Stability

Women In Need, Inc. (Win); New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

Women In Need, Inc. (Win) in New York, NY seeks a Case Manager - Supportive Housing to provide trauma‑informed case management for families in permanent supportive housing. The role aims to help families stabilize housing, build self‑sufficiency, and reach personal goals.

Responsibilities include intake within 48 hours, developing ILPs, crisis intervention, and connecting clients to benefits and community resources. Strong collaboration with housing partners is required.

Qualifications

• Bachelor's degree in social work, Human Services, Psychology, Sociology, or related field preferred with two years of relevant experience.
• Associate degree with three years direct client-facing human services experience.
• Experience in supportive housing, homeless services or family services.

Responsibilities

• Conduct comprehensive family assessments within 48 hours of program admission and complete intake documentation.
• Develop and monitor individualized service plans and ILPs for housing stability and self-sufficiency.
• Provide trauma-informed case management, crisis intervention, and counseling.
• Advocate for clients to access benefits, healthcare, education, employment programs, and community resources.
• Explain leases, tenant responsibilities, and financial management to prevent arrears.
• Monitor progress and document in CARES, Awards, and client charts.
• Collaborate with property managers and partners to support housing retention and funding requirements.

Skills

Trauma-informed care

Case management

Crisis intervention

Education

Bachelor's degree in social work / Human Services

Associate degree with 3 years direct client-facing experience

Job description

Women In Need, Inc. (Win) in New York, NY seeks a Case Manager - Supportive Housing to provide trauma‑informed case management for families in permanent supportive housing. The role aims to help families stabilize housing, build self‑sufficiency, and reach personal goals.

Responsibilities include intake within 48 hours, developing ILPs, crisis intervention, and connecting clients to benefits and community resources. Strong collaboration with housing partners is required.