Case Manager for Families — Housing Stabilization & Support

Women In Need (Win); New York (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

Women In Need (Win) in New York seeks a dedicated Case Manager to guide families in Transitional Housing toward housing stability and self-sufficiency. You will conduct intake assessments, develop ILPs, provide counseling, and connect clients with public benefits and community resources, using evidence-based practices and strength-based approaches.

Ideal candidates have a relevant degree with experience serving homeless or vulnerable populations, plus strong organizational and documentation

Qualifications

• Bachelor's degree in social work or related field with 2 years of relevant experience, or an associate's degree with 3 years of client-facing experience.
• Experience supporting individuals and families experiencing homelessness, domestic violence, or other complex life challenges.
• Knowledge of strength-based case management, Motivational Interviewing, Trauma-Informed Care, and client-centered approaches.
• Familiar with public benefits, entitlement systems, housing resources, and community-based services.

Responsibilities

• Conduct comprehensive assessments and complete intake documentation for newly arrived families within required timeframes.
• Develop and maintain ILPs that support housing, employment, income, and family stability goals.
• Provide case management, crisis intervention, counseling, and supportive services tailored to each family's needs.
• Connect clients to public benefits, healthcare, mental health services, educational opportunities, legal assistance, and community resources.
• Utilize Evidence-Based Practices, Motivational Interviewing, Trauma-Informed Care, and strength-based approaches to support client success.
• Maintain accurate client records, CARES documentation, and program compliance in accordance with DHS, OTDA, and Win standards.
• Collaborate with Housing Coordinators, Income Building staff, Childcare teams, and community partners to advance client goals.
• Monitor client progress, conduct follow-up activities, facilitate referrals, and support families on their path to permanent housing.

Skills

Case management

Crisis intervention

Motivational Interviewing

Trauma-Informed Care

Public benefits navigation

Documentation

Education

Bachelor's degree in social work or related field

Associate's degree with 3 years client-facing experience

Job description

Women In Need (Win) in New York seeks a dedicated Case Manager to guide families in Transitional Housing toward housing stability and self-sufficiency. You will conduct intake assessments, develop ILPs, provide counseling, and connect clients with public benefits and community resources, using evidence-based practices and strength-based approaches.

Ideal candidates have a relevant degree with experience serving homeless or vulnerable populations, plus strong organizational and documentation