Case Manager (Supports Planner)

Service, Inc. of Illinois; Bel Air (MD); On-site; USD 64,395 - 79,861; Full time

Benefits offered by this job

Competitive pay: base salary $64,395–$79,861

Travel reimbursement

Quarterly bonus potential

Medical, dental, and vision plans

403(b) match up to 5% of annual salary

Generous annual and sick leave accrual

Paid training, laptop and cell phone provided

Job summary

Service, Inc. of Illinois in Bel Air, MD seeks dedicated Supports Planners to serve community-based populations. This role includes passionate service delivery to underserved individuals and involves providing case management, resource coordination, and person-centered planning throughout the continuum of care.

You will advocate for clients, develop person-centered plans, and work with community services while ensuring compliance with state mandates.

Qualifications

• Bachelor’s or Master’s degree in human services field required.
• Experience with people with disabilities preferred.
• Experience with person-centered planning preferred.

Responsibilities

• Provide case-management services and support to individuals requiring assistance.
• Establish positive relationships, explore options, develop person-centered plans.
• Monitor plans, conduct visits, track progress, and complete required reports.

Skills

Problem solving

Decision making

Communication

Relationship building

Service orientation

Education

Bachelor’s or Master’s in Psychology, Sociology, Social Work, Nursing, Counseling

Job description

Job Category: Supports Planning Services (SPS)

Requisition Number: CASEM005036

• Posted: July 2, 2026
• Full-Time

Locations

• Bel Air, MD, USA

Description

Service Coordination, Inc. seeks dedicated Supports Planners to serve community‑based populations. The role requires passionate service delivery to underserved individuals, providing case management, resource coordination, and person‑centered planning throughout the continuum of care.

Benefits

• Competitive pay: base salary $64,395–$79,861 (based on education, experience, certification)
• Travel reimbursement and quarterly bonus potential
• Referral program
• Medical, dental and vision plans – 100% employer paid short‑term & long‑term disability, life insurance
• 403(b) match up to 5% of annual salary
• Generous annual and sick leave accrual, holiday pay
• Paid training, laptop and cell phone provided
• Supportive leadership with regular town halls and reviews

Position Requirements

• Degree: Bachelor’s or Master’s in Psychology, Sociology, Social Work, Nursing, Counseling, Human Services Administration, or related field
• Valid driver’s license and insured vehicle

SCI Summary

SCI supports people with disabilities, behavioral challenges, medically complex needs, transition youth, the elderly, and other populations using Maryland Department of Health’s targeted case‑management and supports‑planning work models.

Position Summary

Provide case‑management services and support to individuals requiring assistance with activities of daily living (e.g., bathing, dressing, toileting, eating, mobility). Core responsibilities include establishing positive relationships, exploring options, developing and monitoring person‑centered plans, meeting state‑mandated requirements, and ensuring provider compliance with standards.

Essential Duties

• Advocate for clients, provide education and resources, and promote self‑determination
• Collect eligibility information and documentation, work with clients and representatives, maintain updated plans
• Develop and write person‑centered plans, conduct joint preparation sessions, and continually update tools
• Research, refer, and coordinate services to meet plan outcomes; assist with transitions to community from institutional settings
• Monitor plans, conduct visits, track progress, complete required reports, and re‑apply for programs as necessary
• Adhere to SCI policies: meet performance benchmarks, maintain HIPAA records, use tracking tools

Required Competencies

• Problem solving, decision making, job knowledge, achievement, initiative, trustworthiness, respect, communication, relationship building
• Service orientation, teamwork, dependability, flexibility, detail orientation, professionalism, planning, stress tolerance, positive work attitude

Minimum Qualifications

• Bachelor’s or Master’s degree in human services field (Human Services Administration, Psychology, Sociology, Social Work, Nursing, Counseling)

Experience

• Experience with people with disabilities (preferred)
• Experience with person‑centered planning (preferred)

Physical Demands

Standard office environment; must remain stationary >95% of time, use computer, keyboard, mouse, and mobile device. May occasionally lift 10–25 lbs. Requires vision for close work, ability to operate a motor vehicle, and effective communication.

Reasonable Accommodations

Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions. This description is subject to change.

Equal Opportunity Employer

SCI is an equal‑opportunity employer committed to full inclusion of qualified individuals. All applicants will receive consideration without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. Reasonable accommodations are available during the application and interview process. To request accommodation, contact Kathryn Eckert ([e-mail], 410‑218‑5581).

SCI requires completion of a 9‑Panel Drug Screening within 48 hours of offer acceptance. SCI does not sponsor immigration visas for this role.

Life—and Fairness—holds equal rights for all. Please review the Know Your Rights notice from the Department of Labor.