Case Manager (Supports Planner)

Service Coordination, Inc.; Gaithersburg (MD); On-site; USD 63,107 - 78,264; Full time

Benefits offered by this job

Travel reimbursement

Quarterly bonus potential

Comprehensive benefits package

Paid training

Employer-provided laptop and cell phone

Job summary

Service Coordination, Inc. in Gaithersburg, MD is seeking Supports Planners to provide case management and support services for individuals with disabilities and medical needs. This role advocates for clients, ensuring they receive necessary resources and services to promote independence.

Ideal candidates hold a degree in a human services field and possess skills in problem solving and interpersonal communication. The position offers a competitive salary, travel reimbursement, and a comprehensive benefits package including tuition reimbursement and paid training.

Qualifications

• Experience working with people with disabilities preferred.
• Experience with person-centered planning preferred.

Responsibilities

• Provide case management services and support to clients.
• Advocate on behalf of clients and educate them.
• Plan and facilitate development of Person-Centered Plans.
• Research and coordinate services to meet client needs.
• Monitor progress of service and follow up.

Skills

Problem Solving

Decision Making

Interpersonal Communication

Building Relationships

Dependability

Education

Bachelor’s or Master’s degree in a human service field

Job description

Job Category: Supports Planning Services (SPS)

Requisition Number: CASEM005018

Locations

• Gaithersburg, MD, USA

Description

Service Coordination, Inc. is seeking Supports Planners committed to providing case management and support services for individuals with disabilities, behavioral challenges, medically complex needs, and other populations. The role focuses on empowering clients to achieve greater independence and ensuring they receive the necessary services and resources.

Benefits

• Competitive base salary range: $63,107-$78,264 for incoming Case Managers (salary determined by education, experience, and certifications).
• Travel reimbursement and quarterly bonus potential.
• Generous Team Member Referral Program.
• Comprehensive benefits package: tuition reimbursement, student loan repayment, medical, dental, and vision plans, 100% employer‑paid short‑term and long‑term disability and life insurance, 403(b) match up to 5% of annual salary, generous annual and sick leave accrual, and holiday pay.
• Extensive paid training and employer‑provided laptop and cell phone.
• Supportive leadership teams with open communication through monthly town halls and annual reviews.

Position Summary

Provide case management services and support to people who have a disability and/or medical need requiring assistance with activities of daily living (bathing, dressing, toileting, eating, and mobility). Primary objectives include establishing positive relationships, exploring options and preferences, creating and monitoring Person‑Centered Plans of Service (POS), meeting state‑mandated requirements, securing services, and ensuring quality of care.

Essential Duties

• Advocate on behalf of clients, provide resource information, and educate them to become more self‑determined.
  • Educate clients and their support system.
  • Teach coordination and advocacy strategies.
  • Encourage empowerment and optimal independence.
  • Explain principles of self‑determination.
• Collect information and documentation for eligibility.
  • Meet with clients or authorized representatives to gather information.
  • Obtain supporting documentation.
  • Plan and update POS.
• Plan, facilitate, develop, and update POS and related tools.
  • Engage in person‑centered planning with clients.
  • Collaborate on writing POS.
  • Prepare POS with clients.
• Research, identify, refer, and coordinate services to meet POS outcomes.
  • Provide information, refer, and assist clients.
  • Assist with transitions.
  • Complete required paperwork and follow up for waivers.
  • Collaborate with providers for clients in institutional settings.
• Monitor POS and conduct follow‑up activities.
  • Conduct on‑site visits and contact as needed.
  • Track progress toward goals.
  • Identify new medical and health services.
  • Complete Reportable Events (RE) per regulations.
  • Apply or re‑apply for necessary programs or services.
  • Communicate with providers regarding concerns.
  • Assist with documentation for medical assistance.
• Adhere to SCI policies and procedures.
  • Meet performance benchmarks.
  • Maintain HIPAA records securely.
  • Use tracking and time‑management tools.

Required Competencies

• Problem Solving – use solution‑based approaches to identify options.
• Decision Making – evaluate alternatives and courses of action.
• Job Knowledge – possess the basic knowledge to perform the role.
• Achievement – strive for high goals or standards.
• Initiative – act independently without being prompted.
• Trustworthiness – secure confidence through consistent actions.
• Respect for Others – understand and empathize with others.
• Interpersonal Communication – convey thoughts and ideas effectively.
• Building Relationships – establish and maintain positive rapport.
• Service Orientation – respond in a timely manner to meet needs.
• Teamwork – work cooperatively to achieve objectives.
• Dependability – reliably follow through on commitments.
• Flexibility – adapt actions when appropriate.
• Detail Orientation – attend to all steps and follow‑ups.
• Professionalism – conduct oneself with integrity and high standards.
• Planning – anticipate steps and contingencies.
• Stress Tolerance – maintain stable performance under pressure.
• Work Attitude – maintain a positive “can do” mindset.

Minimum Qualifications

• Bachelor’s or Master’s degree in a human service field: Human Services Administration, Psychology, Sociology, Social Work, Nursing, or Counseling.

Experience

• Experience working with people with disabilities preferred.
• Experience with person‑centered planning preferred.

Physical Demands

Standard office environment. Must be able to remain stationary >95% of the time, operate a computer and related equipment, and occasionally move office equipment weighing 10‑25 pounds. Vision requirements include close vision. Ability to operate a motor vehicle and communicate accurately with others.

Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

Equal Opportunity Employer

Service Coordination, Inc. is an equal opportunity employer and is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, or other protected characteristics. SCI provides equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided during the application or interview process. SCI is committed to fostering a safe and productive workplace for all team members. As such, all positions require the completion and passing of a 9‑Panel Drug Screening within 48 hours after accepting an offer of employment. SCI does not sponsor for immigration purposes for this role.

Disclaimer

The recruitment process is approved by Service Coordination, Inc.’s (SCI) Team Member Experience Advisory Committee and is subject to change based on business needs.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.