Supports Planner

The Coordinating Center; Baltimore (MD); On-site; USD 75,651,000 - 78,512,000; Full time

Benefits offered by this job

Medical FSA/HSA

Dental & Vision

403b matched

Job summary

The Coordinating Center is hiring Supports Planners to provide home-based care coordination for clients with complex medical and behavioral health needs across Maryland. You will collaborate with clients, families, and providers to create person-centered goals and connect them with community resources.

You will conduct assessments, develop service plans, and monitor progress while visiting client homes and coordinating care by phone or in person.

Qualifications

• At least one year of experience in case management/coordinating services for individuals with complex medical needs and/or behavioral health needs of all ages is required.
• Bachelor’s degree in human service focus (psychology, social work, public health, etc.) is strongly preferred.
• Experience working with Medicaid and community resources is strongly preferred.

Responsibilities

• Utilize assessments and information from various sources regarding medical, psychological, and social factors to evaluate and advocate for client needs.
• Develop an individualized person-centered plan of service for each client, recommending supports and services.
• Use critical thinking skills to troubleshoot conflicts or barriers within the support team including service issues and client crises.
• Perform quarterly on-site visits to homes, nursing facilities, and community locations and monthly telephonic care coordination.
• Locate appropriate resources for clients and work collaboratively with community agencies and providers to achieve desired client outcomes.
• Assist individuals with developing life goals and monitors progress to ensure health and safety in the community.
• Obtain and monitor estimates from various service providers including medical equipment and supplies.
• Adhere to contractual billing guidelines when documenting all activities and tasks, including entering case notes and other documentation in multiple electronic database systems.
• Assist in client transitions from medical facilities to a community setting.
• Work collaboratively with our Nurse and Social Work consultants to resolve issues for those with complex medical and/or psychosocial needs.
• Prioritize, develop, and manage your own schedule to ensure timely completion of work.

Skills

Case management

Care coordination

Client advocacy

Education

Bachelor's degree in Human Services or related field

Job description

This is a full-time teleworking position with the expectation of visiting clients in the Baltimore region in Maryland.

Who We Are

The Coordinating Center (The Center) has more than 40 years of experience supporting children, youth, adults and seniors living with complex medical needs and/or disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare, and a meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are:

We look for candidates who align with our mission, vision, and values as a human services’ nonprofit organization. We look for collaborative and creative minds, self-managing organizational skills, and the desire to challenge and grow professionally. Specific qualifications are:

• At least one year of experience in case management/coordinating services for individuals with complex medical needs and/or behavioral health needs of all ages is required
• Bachelor’s degree in human service focus (psychology, social work, public health, etc.) is strongly preferred
• Experience working with Medicaid and community resources is strongly preferred

What You Will Do:

Our case managers, who we call Supports Planners, play a significant role in the lives in individuals with complex medical needs, behavioral health needs, and/or those with disabilities. In this role you are at the center of coordination and planning while working collaboratively with your clients, their circle of support, and service providers within the community. Our clients value their partnership with our Supports Planners as they collaborate on the development of person-centered goals, and gain access to the best services and community resources to support their independence in their local community. This position is a home-based position, and requires visits to client homes, assisted living facilities, and other service provider locations within Maryland.

As a Supports Planner, you will:

• Utilize assessments and information from various sources regarding medical, psychological, and social factors to evaluate and advocate for client needs.
• Develop an individualized person-centered plan of service for each client, recommending supports and services.
• Use critical thinking skills to troubleshoot any conflicts or barriers within the support team including service issues and client crises.
• Perform quarterly on-site visits to homes, nursing facilities, and community locations and monthly telephonic care coordination.
• Locate appropriate resources for clients and work collaboratively with community agencies and providers to achieve desired client outcomes.
• Assist individuals with developing life goals and monitors progress to ensure health and safety in the community.?
• Obtains and monitor estimates from various service providers including medical equipment and supplies.
• Adhere to contractual billing guidelines when documenting all activities and tasks, including entering case notes and other documentation in multiple electronic database systems.
• Assist in client transitions from medical facilities to a community setting.
• Work collaboratively with our Nurse and Social Work consultants to resolve issues for those with complex medical and/or psychosocial needs.
• Prioritize, develop, and manage your own schedule to ensure timely completion of work.

Why Join Us

The hourly rate for this position is $26.44-$27.40/hour with the opportunity for quarterly success payments and mileage reimbursement.

• The Coordinating Center is proud to offer a comprehensive and award-winning benefits package including medical FSA/HSA plans, dental, vision, matching 403b, and short term/long term disability options. We offer 11 paid holidays, a winter break, and generous PTO accrual.
• We facilitate ongoing conversations about professional development opportunities and invest in our coworkers by providing funds to use for professional development, and funds for furthering education.
• We also encourage collaboration within our different councils and committees to get involved with other coworkers across the organization.

The Center is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, coworker activities and general treatment during employment. We believe we are stronger together. It’s what makes us exceptional in achieving our mission and drives us to deliver culturally competent and effective care coordination services.

To request a reasonable accommodation for the job application or interview process, please contact our HR team at [e-mail] or 410-987-1048.