Case Manager/Family Support Worker, Springfield

Clinical and Support Options, Inc; Springfield (MA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403(b) plan

Professional development

Job summary

Clinical & Support Options, Inc. (CSO) is seeking a Case Manager to join our Family Support Services team in Springfield. This role focuses on delivering home-based community care to children, adults, and families under the Children's Behavioral Health Initiative.

The position emphasizes crisis stabilization, ongoing support, and coordinated case management to alleviate mental health issues and strengthen family structures. Travel within the service area may be required.

Qualifications

• Bachelor's degree in a mental health field.
• Experience working with children and families.
• Valid driver's license and reliable transportation.
• Bilingual candidates are strongly encouraged to apply.

Responsibilities

• Provide skills training and assistance in areas of daily living activities including basic living, interactive and parent skills; act as a role model for interpersonal relationships.
• Help parents meet children's daily needs; observe and document child growth and development.
• Assist with family advocacy needs; facilitate mediation as appropriate.
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition.
• Assist consumer with identifying appropriate mental health and medical services and accessing services of choice.
• Provide assistance with developing and maintaining a natural support network of family and friends.
• Provide transportation for consumers as appropriate, following program guidelines.
• Maintain appropriate contacts with family members and others to support consumers.

Education

Bachelor's Degree in a mental health field

Job description

Case Manager/Family Support Worker, Springfield

CSO is looking for a Case Manager to join our Family Support Services team in Springfield.

Family Support Workers provide community-based direct care services to children, adults, and families. This includes crisis stabilization, ongoing support and case management through the state's Children's Behavioral Health Initiative.The main focus of these services is to alleviate the youth's mental health issues and strengthen the family structures and supports. Family support services are distinguished from traditional therapy in that services are delivered in the home or community and the frequency and duration matches the need and is not time-limited.

You Will:

• Provide skills training and assistance in areas of daily living activities including basic living, interactive and parent skills. Assist in developing communication and conflict resolution skills and act as a role model for interpersonal relationships
• Help parents meet children's daily needs; observe and document child growth and development
• Assist with family advocacy needs; facilitate \"mediation\" as appropriate
• Provide counseling and intensive support to consumers during psychiatric crises or periods of transition
• Assist consumer with identifying appropriate mental health and medical services and accessing services of choice
• Provide assistance with developing and maintaining a \"natural support network\" of family and friends
• Provide transportation for consumers as appropriate, following program guidelines
• Maintain appropriate contacts with family members, others in the \"natural helping network\", outpatient therapists, and others as necessary to support consumers

Your Background:

• Bachelor's Degree in a mental health field
• experience working with children and families
• Valid Driver's license and reliable transportation
• Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive -- maintaining resiliency and focusing on solutions
• Respectful -- collaborating and effectively communicating
• Insightful -- demonstrating self-awareness and effectively priority setting
• Conscientious -- taking accountability and applying feedback

What We Offer

At CSO, we believe our employees are our greatest asset. We are committed to supporting your professional growth, well-being, and success through:

• Health and dental insurance
• Generous paid time off
• 403(b) retirement savings plan
• Free CEUs and ongoing professional development through in-house training
• Group-rate supplemental insurance options
• A flexible, supportive, and collaborative work environment

Why Join CSO?

For more than 50 years, Clinical & Support Options, Inc. (CSO) has been providing innovative, compassionate behavioral health services throughout Western Massachusetts. With locations across Springfield, Northampton, Greenfield, and surrounding communities, our multidisciplinary teams work together to make a meaningful difference in the lives of individuals and families.

When you join CSO, you become part of a mission-driven organization where collaboration, professional growth, and community partnerships are valued. We encourage our employees to bring their ideas, strengths, and unique perspectives to their work-and provide opportunities to learn, grow, and build a rewarding career along the way.

Come grow with us and make a difference in the communities we serve!

CSO was named a Healthcare Industry Top Workplace, and has been recognized as the fastest-growing behavioral health agency in Western Massachusetts. Our commitment to our employees is reflected in our consistently strong internal employee satisfaction results, with more than 90% of CSO staff reporting that they would recommend CSO as a great place to work.

We invite you to learn more about CSO and discover what makes our organization a great place to build your career.

A Great Place to Work

We are committed to helping our employees continue to learn and grow. CSO offers in-house training and professional development opportunities in areas such as:

Professional Development

Trauma-Informed Care - Motivational Interviewing - Mindfulness Skills - and more