CBHC ESP Counselor, Gardner

Clinical and Support Options, Inc; Gardner (MA); Hybrid; USD 38,000 - 44,000; Full time

Benefits offered by this job

Full health and dental coverage

Free CEUs for in-house training

Ample paid time off

403B retirement savings plan

Employee referral bonuses

Group rate supplemental insurances

Premier employee assistance program

Personal cell phone plan discounts

Flexible, supportive work environment

Job summary

Clinical & Support Options, Inc is seeking Counselors to join the CBHC Emergency Services Program in Gardner. The role focuses on 24-hour availability for youth, families and adults, providing assessments, intervention, and stabilization.

You will work as part of a treatment team delivering counseling, safety, daily living support, crisis response, and case coordination. A Bachelor’s degree with relevant experience is required, along with a valid driver’s license.

Qualifications

• Bachelor's Degree with 2 years of experience working with similar populations.
• High School Diploma and/or Associate's degree may be substituted for 5 years of experience.
• Valid Driver's license and reliable transportation required.

Responsibilities

• Provide supportive, therapeutic counseling and safety for clients utilizing the program.
• Assist clients with activities of daily living and documentation according to treatment plans.
• Function as an active member of the Treatment Team on a day-to-day basis in the therapeutic setting.
• Answer and direct crisis telephone calls according to procedures.
• Prepare daily evening meal for clients and staff if working the evening shift.
• Present cases to insurance companies and obtain prior approvals as assigned.

Skills

Counseling

Crisis intervention

Documentation

Team collaboration

Education

Bachelor's degree

High School Diploma or Associate's degree

Job description

CSO is looking for Counselors to work in our CBHC (Community Behavioral Health Clinic) Emergency Services Program (ESP) in Gardner.

Our Emergency Service Programs (ESPs) offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24-hour availability, and are a preferred alternative to hospital emergency departments. We provide daily assessment and brief counseling, case management, nursing support and peer support.

This position will be responsible for the care and treatment of assigned program clients, as well as specific tasks necessary to program operation.

Starting Salary: $38,000-$44,000/year. Premium shift pay available for overnight shifts.

You Will:

• Provide supportive, therapeutic counseling and safety for clients utilizing the program
• Assist clients with activities of daily living, including self-care, cooking, recreation, and medication administration and documentation according to individual treatment plans and, for overnight shifts, following program procedures for clients
• Function as an active member of the Treatment Team, on a day-to-day basis, in the therapeutic setting including: Monitor respite clients, including hourly bed checks and documentation, and provide closer observation as needed
• Answer and direct crisis telephone calls according to established procedures and as required for program support
• Prepare daily evening meal for clients and staff if working the evening shift
• Present cases to insurance companies and obtain prior approvals as assigned

Your Background:

• Bachelors' Degree with 2 years of experience working with similar populations
• High School Diploma and/or Associate's degree may be substituted for 5 years of experience
• Valid Driver's license and reliable transportation required

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

• Positive - maintaining resiliency and focusing on solutions
• Respectful - collaborating and effectively communicating
• Insightful - demonstrating self-awareness and effectively priority setting
• Conscientious - taking accountability and applying feedback

What We Offer:

• Competitive salaries
• Full health and dental coverage
• Free CEUs for in-house training
• Ample paid time off
• A 403B retirement savings plan
• Employee referral bonuses
• Group rate supplemental insurances
• A premier employee assistance program
• Personal cell phone plan discounts
• A flexible, supportive work environment fostering collaboration

Our Agency:

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we're dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi-disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. At CSO, you'll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO was voted a "Healthcare Industry Top Workplace" in 2023, 2024 and 2025. We are the fastest-growing Behavioral Health agency in Western Massachusetts. CSO has consistently received high marks on their internal employee satisfaction survey, noting that over 90% of CSO staff would recommend CSO as a great place to work. We encourage you to check us out!

CSO offers Training in: Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.