CASE MANAGER SUPERVISOR

Socket.dev; Norristown (Montgomery County); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

DailyPay Available

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Wellness Programs

Employee Referral Bonuses

Company-Paid Training

Job summary

Resources for Human Development (RHD) is seeking a Case Manager Supervisor in Norristown, PA to lead a team delivering housing stability services within the CTI program. You will supervise case management staff, ensure documentation accuracy, and coordinate complex client cases with housing support staff.

The role requires 3+ years in case management and 3–5 years in supervision, a valid driver's license, and strong leadership and communication skills.

Qualifications

• Bachelor's Degree in Human Services or related field required.
• Three years of Case Management experience required.
• Three to five years of supervisory experience required.
• Valid driver's license required.
• Strong leadership, coaching, and team development skills required.
• Excellent interpersonal, communication, and organizational abilities required.
• Basic computer proficiency, including documentation and reporting systems.
• Ability to work effectively with diverse individuals and community partners.

Responsibilities

• Provide direct supervision and oversight to case management staff.
• Coach, mentor, and develop team members through regular supervision meetings.
• Address performance concerns and support staff growth and development.
• Provide direct case management services as needed.
• Complete and oversee documentation within electronic systems and client records.
• Facilitate client progress review meetings.
• Ensure compliance with program policies, procedures, and funding source requirements.
• Coordinate complex client cases with case managers and housing support staff.
• Assist with monthly, quarterly, and annual program reporting requirements.
• Support the delivery of high-quality, person-centered services.
• Perform other duties as assigned.

Skills

Leadership

Coaching

Interpersonal skills

Communication

Organizational skills

Detail-oriented

Valid driver's license

Documentation proficiency

Education

Bachelor's Degree in Human Services or related field

Tools

Documentation systems

Job description

Help People Rebuild Their Lives

Case Manager Supervisor

Critical Time Intervention Program | Resources for Human Development (RHD)
Norristown, PA
Full-Time
$59,965.88 Annually (Salaried)
DailyPay Available

Looking for More Than Just a Job?

At Resources for Human Development (RHD), we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We're seeking a compassionate and experienced Case Manager Supervisor to lead and support a team of case management professionals serving individuals experiencing housing instability, behavioral health challenges, and other barriers to independence. This role combines leadership, direct support, and program oversight to ensure high-quality services and positive outcomes for the individuals we serve.

If you're a strong leader who is passionate about helping others while developing and mentoring staff, we'd love to hear from you.

About Resources for Human Development

For more than 50 years, Resources for Human Development has provided innovative, person-centered services that empower individuals to achieve stability, independence, and improved quality of life.

The Critical Time Intervention (CTI) Program supports individuals during periods of transition by providing intensive case management, housing support, and community connections that help promote long-term success and stability.

Why Join Our Team?

Competitive Pay & Benefits

• $59,965.88 Annual Salary
• DailyPay – Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

Career Growth & Development

• Leadership Development Opportunities
• Professional Development Programs
• Ongoing Training and Education
• Career Advancement Opportunities
• Cross-Functional Learning Experiences
• Mission-Driven Work Environment

Meaningful Work That Matters

• Help Individuals Achieve Housing Stability
• Lead and Develop Case Management Professionals
• Support Community Integration and Recovery
• Strengthen Local Communities
• Make a Difference Every Day

What You'll Do

As a Case Manager Supervisor, you will:

• Provide direct supervision and oversight to case management staff
• Coach, mentor, and develop team members through regular supervision meetings
• Address performance concerns and support staff growth and development
• Provide direct case management services as needed
• Complete and oversee documentation within electronic systems and client records
• Facilitate client progress review meetings
• Ensure compliance with program policies, procedures, and funding source requirements
• Coordinate complex client cases with case managers and housing support staff
• Assist with monthly, quarterly, and annual program reporting requirements
• Support the delivery of high-quality, person-centered services
• Perform other duties as assigned

Who We're Looking For

You may be a great fit if you are:

• Compassionate
• Strong Leader
• Organized and Detail-Oriented
• Solution-Focused
• Collaborative
• Dependable
• Professional
• Committed to Helping Others

Qualifications

Required

• Bachelor's Degree in Human Services or a related field
• Three years of Case Management experience
• Three to five years of supervisory experience
• Valid driver's license
• Strong leadership, coaching, and team development skills
• Excellent interpersonal, communication, and organizational abilities
• Basic computer proficiency, including documentation and reporting systems
• Ability to work effectively with diverse individuals and community partners

Preferred

• Master's Degree in Human Services or related field
• Experience in behavioral health, housing, or community-based services
• Knowledge of HUD, OHS, and other program funding requirements
• Previous supervisory experience within human services programs

Schedule

• Full-Time
• Primarily Monday through Friday schedule
• Flexibility required based on program needs
• Occasional evenings, weekends, and community-based work may be required

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to sit, stand, walk, bend, reach, stoop, and climb stairs as needed
• Ability to travel throughout the community and transport oneself between locations
• Ability to perform essential job functions with or without reasonable accommodation

About Our Organization

Resources for Human Development (RHD) is part of the Inperium family of companies.

Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law. This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.