Case Manager - SSG Fox (3088)

CENTER FOR VETERANS ISSUES INC; Eau Claire (WI); On-site; USD 30,000 - 33,000; Full time

Job summary

CENTER FOR VETERANS ISSUES INC is seeking a Full-Time Case Manager to support Veterans in Eau Claire, WI. The role involves safety planning, risk assessment using C-SSRS, and developing individualized service plans to promote recovery and independence.

You will coordinate with VA resources, provide education on life skills, and maintain compliant documentation. The position requires at least two years in case management with a Bachelor’s in social services or equivalent experience.

Qualifications

• Minimum two years of case management experience including needs assessment and service planning.
• Bachelor’s degree in social services; alternative if Associate degree with 4–5 years of experience.
• Experience working with Veterans strongly preferred.
• Experience delivering services to individuals with complex needs, including mental disorders and/or substance abuse, strongly preferred.
• Resident of the service area with familiarity of the region and resources preferred.
• Valid Wisconsin driver’s license in good standing and current auto insurance.

Responsibilities

• Ensure the immediate safety of individuals through crisis management and de-escalation.
• Administer the C-SSRS to evaluate risk and interventions.
• Develop and implement WRAPs and safety plans.
• Provide gatekeeper training to empower Veterans and partners.
• Conduct mental health screenings and needs assessments.
• Develop ISPs promoting recovery and growth.
• Refer participants to VA resources and community services.
• Document progress and ensure timely, confidential records.

Skills

Case management

Needs assessment

Service planning

Veterans experience

Education

Bachelor’s degree in social services

Associate degree with 4–5 years experience (in case management)

Job description

Job Details

• Job Location: Eau Claire, WI 54703
• Position Type: Full Time
• Education Level: 4 Year Degree
• Salary Range: $22.00 - $24.00 Hourly
• Travel Percentage: Up to 50%
• Job Shift: Day
• Job Category: Nonprofit - Social Services

Key Responsibilities

Safety & Crises Intervention

• Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation
• Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions
• Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans
• Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively

Assessment & Individualized Support Planning

• Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths
• Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth
• Monitor and document participants’ progress, adjusting goals and supports as needed to ensure continued engagement and improvement

Case Management & Care Coordination

• Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services
• Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care
• Advocate for participants’ rights, ensuring they receive equitable, respectful, and trauma-informed services

Participant Education & Skill Development

• Conduct one-on-one and small-group sessions on essential life and recovery skills, including:
• Suicide prevention and awareness
• Accessing and utilizing community resources
• Understanding participant rights
• Budgeting and financial literacy
• Daily living and coping skills

Community Outreach & Collaboration

• Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations
• Identify and cultivate new referral resources to expand the program’s reach and impact
• Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources

Documentation & Compliance

• Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards
• Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services
• Participate in staff meetings, training, and program evaluations to support continuous improvement

Other duties as requested or assigned

Other duties as requested or assigned

Key Performance Indicators

• 100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral
• 100% of identified at-risk individuals receive a completed WRAP or safety plan within 48 hours of assessment
• 100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery
• 90% of participants maintain engagement with at least one follow-up contact per month during the active service period
• 95% of referrals to external resources completed with documented follow-up within 7 days
• 85% of participants demonstrate measurable progress toward at least one ISP goal within 60 days

Qualifications

• Minimum two years of experience in case management including needs assessment and service planning
• Bachelor’s degree in social services. Substitution of Associate degree with 4-5 years of experience in case management including needs assessment and service planning is acceptable
• Experience working with Veterans strongly preferred
• Experience delivering services to individuals with complex and intensive needs, including mental disorders and/or substance abuse, strongly preferred
• Resident of the proposed service area with broad familiarity with the region, its people, and its resources preferred
• Valid Wisconsin driver’s license in good standing and current/valid auto insurance