Case Manager - SSG Fox

Center for Veterans Issues, Inc.; Madison (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Center for Veterans Issues, Inc. is seeking a dedicated Case Manager to provide crisis intervention, comprehensive assessments, and individualized service planning for veterans in Wisconsin.

The role emphasizes safety, advocacy, and trauma-informed support across behavioral health, housing, and employment services. Responsibilities include administering C-SSRS, WRAPs, ISPs, and coordinating care with VA resources, while maintaining compliant documentation and strong community partnerships.

Qualifications

• Minimum two years of experience in case management including needs assessment and service planning.
• Experience working with Veterans strongly preferred.
• Experience delivering services to individuals with complex and intensive needs, including mental disorders and/or substance abuse, strongly preferred.
• Resident of the proposed service area with broad familiarity with the region, its people, and its resources preferred.
• Valid Wisconsin driver's license in good standing and current/valid auto insurance.

Responsibilities

• Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation.
• Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions.
• Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans.
• Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively.
• Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths.
• Develop and ISP plans that promote recovery, self-determination, and personal growth.
• Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement.
• Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services.
• Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care.
• Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma-informed services.
• Conduct one-on-one and small-group sessions on life and recovery skills including suicide prevention, community resources, rights, budgeting, and daily living skills.
• Maintain relationships with referral sources, identify new resources, and promote awareness of suicide prevention resources.
• Maintain accurate, confidential documentation of all participant interactions and ensure compliance with policies and regulations.

Skills

Case management

Needs assessment

Service planning

Trauma-informed care

Education

Bachelor's degree in social services

Associate degree + 4-5 years experience in case management

Job description

Key Responsibilities

Safety & Crises Intervention

• Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation
• Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions
• Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans
• Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively

Assessment & Individualized Support Planning

• Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths
• Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth
• Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement

Case Management & Care Coordination

• Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services
• Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care
• Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma-informed services

Participant Education & Skill Development

• Conduct one-on-one and small-group sessions on essential life and recovery skills, including:
  • Suicide prevention and awareness
  • Accessing and utilizing community resources
  • Understanding participant rights
  • Budgeting and financial literacy
  • Daily living and coping skills

Community Outreach & Collaboration

• Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations
• Identify and cultivate new referral resources to expand the program's reach and impact
• Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources

Documentation & Compliance

• Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards
• Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services
• Participate in staff meetings, training, and program evaluations to support continuous improvement

Other duties as requested or assigned

Key Performance Indicators

• 100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral
• 100% of identified at-risk individuals receive a completed WRAP or safety plan within 48 hours of assessment
• 100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery
• 90% of participants maintain engagement with at least one follow-up contact per month during the active service period
• 95% of referrals to external resources completed with documented follow-up within 7 days
• 85% of participants demonstrate measurable progress toward at least one ISP goal within 60 days

Qualifications

• Minimum two years of experience in case management including needs assessment and service planning
• Bachelor's degree in social services. Substitution of Associate degree with 4-5 years of experience in case management including needs assessment and service planning is acceptable
• Experience working with Veterans strongly preferred
• Experience delivering services to individuals with complex and intensive needs, including mental disorders and/or substance abuse, strongly preferred
• Resident of the proposed service area with broad familiarity with the region, its people, and its resources preferred
• Valid Wisconsin driver's license in good standing and current/valid auto insurance