Case Manager SSG Fox

Center for Veterans Issues, Inc.; Eau Claire (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Center for Veterans Issues, Inc. is seeking a dedicated mental health professional in Eau Claire, Wisconsin. The role focuses on crisis intervention, mental health assessments, and developing individualized support plans. Candidates will directly engage with veterans and their families to provide essential resources and support.

The position offers a collaborative work environment that values advocacy and community outreach while ensuring compliance with federal regulations on mental health services.

Qualifications

• Experience in crisis intervention and management.
• Strong skills in conducting assessments and developing individualized service plans.
• Ability to coordinate with community resources and VA services.

Responsibilities

• Conduct comprehensive mental health screenings and needs assessments.
• Develop and implement individualized Wellness Recovery Action Plans.
• Refer and connect participants to community and VA resources.

Skills

Crisis management

Mental health assessment

Case management

Community outreach

Advocacy

Education

Relevant degree or certification in mental health

Job description

Key Responsibilities

• Safety & Crises Intervention
  Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation.
  Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions.
  Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans.
  Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively.
• Assessment & Individualized Support Planning
  Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths.
  Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth.
  Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement.
• Case Management & Care Coordination
  Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services.
  Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care.
  Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma-informed services.
• Participant Education & Skill Development
  Conduct one-on-one and small-group sessions on essential life and recovery skills, including:
  
  • Suicide prevention and awareness
  • Accessing and utilizing community resources
  • Understanding participant rights
  • Budgeting and financial literacy
  • Daily living and coping skills
• Community Outreach & Collaboration
  Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations.
  Identify and cultivate new referral resources to expand the program's reach and impact.
  Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources.
• Documentation & Compliance
  Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards.
  Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services.
  Participate in staff meetings, training, and program evaluations to support continuous improvement.
  Other duties as requested or assigned.

Key Performance Indicators

• 100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral.
• 100% of identified at-risk individuals receive a completed WRAP or safety plan within 48 hours of assessment.
• 100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery.
• 90% of participants maintain engagement with at least one follow-up contact per month during the active service period.
• 95% of...

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