Case Manager SSG Fox

Center for Veterans Issues, Inc.; Madison (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

Center for Veterans Issues, Inc. in Madison, WI seeks a dedicated professional to deliver safety-focused mental health services for Veterans.

The role emphasizes crisis intervention, risk assessment via the C-SSRS, WRAP development, and person-centered planning. You will provide education, coordinate care, and connect participants with VA resources, while maintaining confidential documentation and ensuring trauma-informed, equitable care.

Responsibilities

• Ensure the immediate safety of all individuals through crisis management and de-escalation.
• Administer the C-SSRS to evaluate risk and determine interventions.
• Develop WRAPs and safety plans tailored to each participant.
• Provide gatekeeper training to Veterans, family members, and community partners.
• Conduct mental health screenings and needs assessments.
• Develop ISPs that promote recovery, self-determination, and growth.
• Refer participants to VA resources for housing, behavioral health and employment services.
• Assist participants with scheduling and attending initial appointments, with follow-up.
• Advocate for participants' rights, ensuring equitable, trauma-informed services.
• Conduct life skills education including budgeting and coping strategies.
• Maintain and strengthen relationships with referral sources and represent the program publicly.
• Maintain confidential documentation and ensure compliance with policies and regulations.

Job description

JOB REQUIREMENTS: Key Responsibilities Safety & Crises Intervention

Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively Assessment & Individualized Support Planning Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth Monitor and document participants\' progress, adjusting goals and supports as needed to ensure continued engagement and improvement Case Management & Care Coordination Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care Advocate for participants\' rights, ensuring they receive equitable, respectful, and trauma-informed services Participant Education & Skill Development Conduct one-on-one and small-group sessions on essential life and recovery skills, including: Suicide prevention and awareness Accessing and utilizing community resources Understanding participant rights Budgeting and financial literacy Daily living and coping skills Community Outreach & Collaboration Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations Identify and cultivate new referral resources to expand the program\'s reach and impact Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources Documentation & Compliance Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services Participate in staff meetings, training, and program evaluations to support continuous improvement Other duties as requested or assigned

Key Performance Indicators

100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral 100% of identified at-risk individuals receive a completed WRAP or safety plan within 48 hours of assessment 100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery 90% of participants maintain engagement with at least one follow-up contact per month during the active service period 95% of

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