SSG Fox Intervention Case Manager (51320)

WestCare Inc; Saint Paul (MN); On-site; USD 28,929 - 30,307; Full time

Job summary

WestCare Inc is looking for a dedicated Case Manager in Saint Paul, MN to provide intensive, person-centered case management services to veterans at risk for suicide. This role requires not only compassion but also expertise in crisis intervention and coordination of care to support stabilization and recovery.

The ideal candidate will have experience in behavioral health or veteran services, and must have strong advocacy skills. This full-time position may require travel up to 25%.

Qualifications

• 2+ years of experience in case management or behavioral health.
• Experience working with high-risk populations preferred.
• Experience in trauma-informed care and suicide prevention.

Responsibilities

• Conduct thorough assessments to identify participant needs.
• Develop individualized plans to reduce suicide risk.
• Coordinate services for mental health and social support.
• Maintain documentation per grant requirements.
• Participate in team meetings and case conferences.

Skills

Crisis intervention

Strong advocacy skills

Interpersonal communication

Education

High school diploma

Bachelor’s degree in social work or related field

Job description

Job Details

Job Location: Minneapolis - 5509 Minnehaha - Saint Paul, MN 55417
Position Type: Full Time
Education Level: High School
Salary Range: $21.00 - $22.00 Hourly
Travel Percentage: Up to 25%
Job Shift: Any

Position Summary

Person in this position will be responsible for providing intensive, person-centered case management services to veterans and service members who are identified as at-risk for suicide. This role focuses on addressing immediate needs, reducing barriers to care, and coordinating services to support stabilization, recovery, and long‑term wellness. The Case Manager works closely with the intervention and peer support teams to ensure participants receive timely and appropriate resources, including mental health care, substance use treatment, housing, employment support, and other wraparound services.

Essential Job Functions

• Conduct comprehensive assessments to identify each participant’s strengths, needs, and risks.
• Develop individualized service plans focused on reducing suicide risk and enhancing protective factors.
• Provide ongoing case management, including coordination of mental health, substance use, housing, and other social services.
• Support crisis intervention efforts in collaboration with intervention specialists and peer support staff.
• Conduct regular follow‑up with participants to monitor progress, adjust care plans, and ensure service continuity.
• Serve as a liaison between participants and service providers, ensuring warm handoffs and effective communication.
• Maintain accurate and timely documentation in compliance with grant requirements and confidentiality standards.
• Participate in multidisciplinary case conferences, trainings, and team meetings.
• Assist with tracking grant outcomes and preparing the required reports.
• Maintain knowledge of local resources, VA services, and suicide prevention strategies.
• Must embrace and embody the mission, vision, guiding principles, clinical vision, and goals of WestCare Foundation.
• Other relevant duties as assigned.

Essential Qualifications

• Veteran/Military is preferred.
• Experience working with high-risk populations, including individuals with mental health or substance use disorders.
• Knowledge of suicide prevention principles, trauma‑informed care, and veteran‑specific challenges.
• Strong interpersonal, organizational, and advocacy skills.
• Ability to work independently in a fast‑paced environment and respond effectively to crisis situations.
• Adherence to the highest standard of ethical conduct, especially to standard governing confidentiality.
• Professional appearance and demeanor.
• Must be able to successfully obtain and maintain a criminal background clearance.
• Valid driver’s license and ability to obtain and maintain WestCare’s vehicle insurance.
• CPR Certification, First Aid Certification, and an annual Tuberculosis test.
• During your tenure with WestCare there may be new requirements, including, but not limited to vaccinations that are issued by local, State, Federal, and/or Funders that WestCare may have to comply with. Should this occur Human Resources or appropriate personnel will inform you.

Education and/or Experience

• Minimum of 2 years of experience in case management, behavioral health, or veteran services.
• Bachelor’s degree in social work, psychology, human services, or related field is preferred.
• High school diploma or equivalent required.

Licensure/Certification

Not applicable for this position.