Case Manager - SSG Fox (3090)

CENTER FOR VETERANS ISSUES INC; Town of Marathon (WI); On-site; USD 30,000 - 33,000; Full time

Job summary

CENTER FOR VETERANS ISSUES INC in Marathon, WI seeks a full-time Case Manager to provide crisis intervention, risk assessment using C-SSRS, WRAPs and safety planning, and comprehensive support to Veterans.

You will conduct assessments, develop ISPs, coordinate with VA resources, and advocate for trauma-informed services while building community partnerships. Requires 2+ years in case management and a 4-year degree.

Qualifications

• Minimum two years of experience in case management including needs assessment and service planning.
• Experience working with Veterans strongly preferred.
• Experience delivering services to individuals with complex and intensive needs, including mental disorders and/or substance abuse, strongly preferred.
• Resident of the proposed service area with familiarity with the region and resources preferred.
• Valid Wisconsin driver's license and auto insurance in good standing.

Responsibilities

• Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation.
• Administer the C-SSRS to evaluate risk and determine appropriate interventions.
• Develop WRAPs and safety plans for participants.
• Provide gatekeeper training to veterans, family members, and partners.
• Conduct mental health screenings and needs assessments.
• Develop ISPs that promote recovery and personal growth.
• Monitor progress and adjust goals and supports as needed.
• Refer participants to VA resources, housing, and employment services.
• Assist with scheduling initial appointments and follow-ups.
• Advocate for participants' rights; ensure trauma-informed, respectful care.
• Conduct life-skills education and budgetary literacy sessions.
• Maintain documentation per program standards; ensure compliance with regulations.
• Participate in staff meetings and training; support program evaluations.
• Represent program at community events and maintain referral relationships.
• Other duties as assigned.

Skills

Case management

Veterans experience

Trauma-informed services

Education

Bachelor's degree in social services

4-5 years experience in case management (see substitution clause)

Job description

Job DetailsJob Location: Marathon, WI 12345Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $22.00 - $24.00 HourlyTravel Percentage: Up to 50% Job Shift: DayJob Category: Nonprofit - Social ServicesKey Responsibilities

Safety & Crises Intervention

• Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation
• Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions
• Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans
• Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively

Assessment & Individualized Support Planning

• Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths
• Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth
• Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement

Case Management & Care Coordination

• Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services
• Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care
• Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma-informed services

Participant Education & Skill Development

Conduct one-on-one and small-group sessions on essential life and recovery skills, including:

• Suicide prevention and awareness
• Accessing and utilizing community resources
• Understanding participant rights
• Budgeting and financial literacy
• Daily living and coping skills

Community Outreach & Collaboration

• Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations
• Identify and cultivate new referral resources to expand the program's reach and impact
• Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources

Documentation & Compliance

• Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards
• Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services
• Participate in staff meetings, training, and program evaluations to support continuous improvement

Other duties as requested or assigned

Key Performance Indicators

• 100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral
• 100% of identified at-risk individuals receive a completed WRAP or safety plan within 48 hours of assessment
• 100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery
• 90% of participants maintain engagement with at least one follow-up contact per month during the active service period
• 95% of referrals to external resources completed with documented follow-up within 7 days
• 85% of participants demonstrate measurable progress toward at least one ISP goal within 60 days

QualificationsQualifications

• Minimum two years of experience in case management including needs assessment and service planning
• Bachelor's degree in social services. Substitution of Associate degree with 4-5 years of experience in case management including needs assessment and service planning is acceptable
• Experience working with Veterans strongly preferred
• Experience delivering services to individuals with complex and intensive needs, including mental disorders and/or substance abuse, strongly preferred
• Resident of the proposed service area with broad familiarity with the region, its people, and its resources preferred
• Valid Wisconsin driver's license in good standing and current/valid auto insurance