Case Manager - SSG Fox

Center for Veterans Issues, Inc.; Town of Marathon (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Center for Veterans Issues, Inc. is seeking a dedicated case manager in Wisconsin to support Veterans through crisis management and assessment. This role involves conducting needs assessments, implementing recovery plans, and coordinating care with community resources. The ideal candidate will possess a Bachelor's degree in social services and have experience working with individuals facing complex needs.

The case manager will maintain accurate documentation and ensure compliance with all relevant regulations. A valid Wisconsin driver's license is required.

Qualifications

• Minimum two years of experience in case management including needs assessment and service planning.
• Experience working with Veterans strongly preferred.
• Valid Wisconsin driver's license in good standing.

Responsibilities

• Ensure immediate safety through active crisis management.
• Conduct comprehensive mental health screenings.
• Assist participants with scheduling and attending appointments.
• Conduct one-on-one and small-group educational sessions.
• Maintain accurate documentation of participant interactions.

Skills

Crisis management

Needs assessment

Individualized service planning

Participant education

Community outreach

Documentation compliance

Education

Bachelor's degree in social services or relevant field

Associate degree with 4-5 years experience in case management

Job description

Key Responsibilities

Safety & Crises Intervention

• Ensure the immediate safety of all individuals being assessed through active crisis management and de‑escalation
• Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions
• Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans
• Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively

Assessment & Individualized Support Planning

• Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths
• Develop Individualized Service Plans (ISPs) that promote recovery, self‑determination, and personal growth
• Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement

Case Management & Care Coordination

• Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services
• Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care
• Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma‑informed services

Participant Education & Skill Development

• Conduct one‑on‑one and small‑group sessions on essential life and recovery skills, including:
  • Suicide prevention and awareness
  • Accessing and utilizing community resources
  • Understanding participant rights
  • Budgeting and financial literacy
  • Daily living and coping skills

Community Outreach & Collaboration

• Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations
• Identify and cultivate new referral resources to expand the program's reach and impact
• Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources

Documentation & Compliance

• Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards
• Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services
• Participate in staff meetings, training, and program evaluations to support continuous improvement

Other duties as requested or assigned

Key Performance Indicators

• 100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral
• 100% of identified at‑risk individuals receive a completed WRAP or safety plan within 48 hours of assessment
• 100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery
• 90% of participants maintain engagement with at least one follow‑up contact per month during the active service period
• 95% of referrals to external resources completed with documented follow‑up within 7 days
• 85% of participants demonstrate measurable progress toward at least one ISP goal within 60 days

Qualifications

• Minimum two years of experience in case management including needs assessment and service planning
• Bachelor's degree in social services. Substitution of Associate degree with 4‑5 years of experience in case management including needs assessment and service planning is acceptable
• Experience working with Veterans strongly preferred
• Experience delivering services to individuals with complex and intensive needs, including mental disorders and/or substance abuse, strongly preferred
• Resident of the proposed service area with broad familiarity with the region, its people, and its resources preferred
• Valid Wisconsin driver's license in good standing and current/valid auto insurance