Case Manager SSG Fox

Center for Veterans Issues, Inc.; Town of Wausau (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Center for Veterans Issues, Inc. in Wisconsin is seeking a dedicated clinician to provide safety assessment, crisis management, and individualized support to Veterans and their families. The role uses C-SSRS and WRAPs to promote recovery and safety.

You will conduct screenings, develop ISPs, coordinate with VA resources, and advocate for trauma-informed, equitable services. The position emphasizes collaboration, documentation, and ongoing program evaluation.

Qualifications

• Active crisis management and de-escalation to ensure safety.
• Use of C-SSRS to evaluate risk and guide interventions.
• Develop WRAPs and safety plans for participants.

Responsibilities

• Safety & Crises Intervention: Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation.
• Assessment & Individualized Support Planning: Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths.
• Case Management & Care Coordination: Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services.
• Participant Education & Skill Development: Conduct one-on-one and small-group sessions on essential life and recovery skills, including suicide prevention and awareness, budgeting and financial literacy.
• Community Outreach & Collaboration: Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and veteran service organizations.
• Documentation & Compliance: Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards.
• Other duties as requested or assigned.

Skills

Crisis intervention

WRAPs & safety planning

Suicide risk assessment

Job description

Key Responsibilities

Safety & Crises Intervention: Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation. Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions. Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans. Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively.

Assessment & Individualized Support Planning: Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths. Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth. Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement.

Case Management & Care Coordination: Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services. Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care. Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma-informed services.

Participant Education & Skill Development: Conduct one-on-one and small-group sessions on essential life and recovery skills, including suicide prevention and awareness, accessing and utilizing community resources, understanding participant rights, budgeting and financial literacy, daily living and coping skills.

Community Outreach & Collaboration: Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and veteran service organizations. Identify and cultivate new referral resources to expand the program's reach and impact. Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources.

Documentation & Compliance: Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards. Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services. Participate in staff meetings, training, and program evaluations to support continuous improvement.

Other duties as requested or assigned.

Key Performance Indicators

• 100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral
• 100% of identified at-risk individuals receive a completed WRAP or safety plan within 48 hours of assessment
• 100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery
• 90% of participants maintain engagement with at least one follow-up contact per month during the active service period
• 95% of\...

We are an EEOC/AA/ADA employer.