Case Manager SSG Fox

Center for Veterans Issues, Inc.; Eau Claire (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Center for Veterans Issues, Inc. is seeking a dedicated professional to support Veterans through crisis intervention, assessment, and recovery planning.

The role focuses on safety, individualized planning, and community resource linkage to promote resilience and ongoing engagement. Responsibilities include conducting risk assessments with C-SSRS, developing WRAPs, coordinating services such as housing and employment, and advocating for trauma-informed care across partnerships.

Qualifications

• Demonstrated ability to manage safety in crisis situations.
• Ability to administer C-SSRS and interpret results accurately.
• Strong interpersonal skills for working with Veterans and families.

Responsibilities

• Ensure immediate safety of individuals through crisis intervention and de-escalation.
• Administer C-SSRS to evaluate risk and determine interventions.
• Develop WRAPs and safety plans tailored to each individual.

Skills

Crisis management

Risk assessment

Client engagement

Safety planning

Tools

C-SSRS

Job description

JOB REQUIREMENTS: Key Responsibilities Safety & Crises Intervention

• Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation
• Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions
• Develop and implement individualized Wellness Recovery Action Plans (WRAPs) and safety plans
• Provide gatekeeper training to empower Veterans, family members, and community partners in recognizing warning signs and responding effectively
• Assessment & Individualized Support Planning Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths
• Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth
• Monitor and document participants\' progress, adjusting goals and supports as needed to ensure continued engagement and improvement
• Case Management & Care Coordination Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services
• Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care
• Advocate for participants\' rights, ensuring they receive equitable, respectful, and trauma-informed services
• Participant Education & Skill Development Conduct one-on-one and small-group sessions on essential life and recovery skills, including: Suicide prevention and awareness Accessing and utilizing community resources Understanding participant rights Budgeting and financial literacy Daily living and coping skills
• Community Outreach & Collaboration Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations
• Identify and cultivate new referral resources to expand the program\'s reach and impact
• Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources
• Documentation & Compliance Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards
• Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services
• Participate in staff meetings, training, and program evaluations to support continuous improvement
• Other duties as requested or assigned

Key Performance Indicators

• 100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral
• 100% of identified at-risk individuals receive a completed WRAP or safety plan within 48 hours of assessment
• 100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery
• 90% of participants maintain engagement with at least one follow-up contact per month during the active service period
• 95% of\...

We are an EEOC/AA/ADA employer.