Case Manager SSG Fox

Center for Veterans Issues, Inc.; Green Bay (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Center for Veterans Issues, Inc. is seeking dedicated professionals in Wisconsin to provide crisis intervention and tailored support to veterans. The role involves conducting mental health assessments, developing individualized plans for recovery, and advocating for participants’ rights and needs. Candidates must demonstrate a commitment to trauma-informed care and community engagement.

This position offers an opportunity to make a direct impact on veterans' lives through skill development and resource advocacy. Join our mission in fostering personal growth and recovery within the community.

Qualifications

• Experience in crisis management and mental health screenings.
• Ability to develop Individualized Service Plans.
• Skilled in community resource advocacy and documentation.

Responsibilities

• Ensure immediate safety through effective crisis management.
• Conduct mental health screenings and create Individualized Service Plans.
• Advocate for participants and connect them to resources.

Job description

Key Responsibilities: Safety & Crises Intervention

• Ensure the immediate safety of all individuals being assessed through active crisis management and de-escalation.
• Administer the Columbia Suicide Severity Rating Scale (C-SSRS) to evaluate risk and determine appropriate interventions.

Assessment & Individualized Support Planning

• Conduct comprehensive mental health screenings and needs assessments to identify barriers and strengths.
• Develop Individualized Service Plans (ISPs) that promote recovery, self-determination, and personal growth.
• Monitor and document participants' progress, adjusting goals and supports as needed to ensure continued engagement and improvement.

Case Management & Care Coordination

• Refer and connect participants to appropriate community and VA resources, including behavioral health, housing, and employment services.
• Assist participants with scheduling and attending initial appointments; follow up to confirm participation and continued care.
• Advocate for participants' rights, ensuring they receive equitable, respectful, and trauma‑informed services.

Participant Education & Skill Development

• Conduct one‑on‑one and small‑group sessions on essential life and recovery skills, including suicide prevention and awareness.
• Accessing and utilizing community resources.
• Understanding participant rights.
• Budgeting and financial literacy.
• Daily living and coping skills.

Community Outreach & Collaboration

• Maintain and strengthen relationships with existing referral sources, including VA partners, local agencies, and Veteran service organizations.
• Identify and cultivate new referral resources to expand the program's reach and impact.
• Represent the program at community events and collaborate with partners to promote awareness of suicide prevention resources.

Documentation & Compliance

• Maintain accurate, timely, and confidential documentation of all participant interactions in accordance with program and agency standards.
• Ensure compliance with all policies, procedures, and federal regulations governing suicide prevention services.
• Participate in staff meetings, training, and program evaluations to support continuous improvement.

Key Performance Indicators

• 100% of participants assessed for suicide risk using the C-SSRS within 24 hours of referral.
• 100% of identified at‑risk individuals receive a completed WRAP or safety plan within 48 hours of assessment.
• 100% of case notes, assessments, and ISPs entered accurately and within 48 hours of service delivery.
• 90% of participants maintain engagement with at least one follow‑up contact per month during the active service period.
• 95% of ...

Other duties as requested or assigned.

We are an EEOC/AA/ADA employer.