Case Manager: Shelter Services & Client Support

Volunteers of America Greater New York; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

Volunteers of America-Greater New York is seeking a Case Manager to support families experiencing homelessness in Manhattan as part of Newton Hotel Family Shelter. You will assess client needs, develop individualized service plans, and connect clients to essential services while documenting progress and outcomes.

The role emphasizes professional communication, intake coordination, and ongoing support to help clients access benefits and housing resources today.

Qualifications

• Associates Degree or 60 college credits in Human Services field, or a High School Diploma/GED with 2 years shelter experience.
• Demonstrated ability in verbal and written communication.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Responsibilities

• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
• Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.

Skills

Verbal and written communication

Spanish language (preferred)

Education

Associates Degree or 60 college credits in Human Services

High School Diploma or GED

Job description

Volunteers of America-Greater New York is seeking a Case Manager to support families experiencing homelessness in Manhattan as part of Newton Hotel Family Shelter. You will assess client needs, develop individualized service plans, and connect clients to essential services while documenting progress and outcomes.

The role emphasizes professional communication, intake coordination, and ongoing support to help clients access benefits and housing resources today.