Case Manager- Newton

Volunteers of America Greater New York; New York (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

Volunteers of America-Greater New York is seeking a Case Manager to support families experiencing homelessness in Manhattan as part of Newton Hotel Family Shelter. You will assess client needs, develop individualized service plans, and connect clients to essential services while documenting progress and outcomes.

The role emphasizes professional communication, intake coordination, and ongoing support to help clients access benefits and housing resources today.

Qualifications

• Associates Degree or 60 college credits in Human Services field, or a High School Diploma/GED with 2 years shelter experience.
• Demonstrated ability in verbal and written communication.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Responsibilities

• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
• Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.

Skills

Verbal and written communication

Spanish language (preferred)

Education

Associates Degree or 60 college credits in Human Services

High School Diploma or GED

Job description

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Case Manager

The Case Manager is a key provider of services within Volunteers of America's Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. Case Manager must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes.

Newton Hotel Family Shelter is located in Manhattan and serves families experiencing homelessness. To learn more about Volunteers of America-GNY, copy and paste this link into a browser https://www.voa-gny.org/our-services

Location: New York, NY 10025

Minimum Qualifications:

• Associates Degree or 60 college credits courses in Human Services field or High School Diploma or GED with 2 year of relevant shelter experience.
• The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.
• Ability to communicate professionally (oral and written) with Spanish-speaking clients preferred.

Case Manager Principal Responsibilities:

• Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
• Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
• Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
• Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.