Bilingual Call Center Representative (Onsite)

Adecco Portugal; San Juan (PR); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Short-term disability

401K plan

Job summary

Adecco is recruiting for Bilingual M&R Providers Call Center Representatives in Puerto Rico. This Temp-to-Hire, onsite role pays $13.00 per hour and requires 40 hours per week, Monday through Friday, with 16 weeks of training.

The position involves customer service support via telephone and computer systems. Ideal candidates are bilingual in Spanish and English, with 1+ year of customer service or office experience, and strong Windows PC navigation.

Qualifications

• 1+ year of customer service experience OR 1+ year of office experience using telephone and computer as primary tools.
• Intermediate Windows PC navigation skills or higher.
• Ability to navigate and work across multiple systems.

Responsibilities

• Provide customer service support by telephone and computer.
• Analyze and resolve customer questions, concerns, and problems.
• Navigate multiple computer systems and applications to perform daily duties.
• Maintain professional and effective communication with customers.
• Follow established procedures and meet service expectations.

Skills

Bilingual Spanish/English

Customer service

Phone & computer use

Job description

Adecco is assisting in recruiting for Bilingual M&R Providers Call Center Representatives in Puerto Rico. This is a Temp-to-Hire opportunity offering $13.00 per hour for an onsite position. Selected candidates will provide customer service support while using telephone and computer systems to analyze and resolve customer inquiries and problems.

Responsibilities

• Provide customer service support by telephone and computer.

• Analyze and resolve customer questions, concerns, and problems.

• Navigate multiple computer systems and applications to perform daily job duties.

• Maintain professional and effective communication with customers.

• Follow established procedures and meet service expectations.

Requirements

• 1+ year of customer service experience analyzing and resolving customer problems OR 1+ year of office experience using the telephone and computer as primary tools.

• Intermediate Windows PC navigation skills or higher.

• Ability to navigate and work efficiently across multiple systems.

• Bilingual in Spanish and English.

• Available to work 40 hours per week, Monday through Friday.

• Flexible to work any 8-hour shift within business hours of 8:00 AM to 9:00 PM.

Compensation & Schedule

• $13.00 per hour

• Temp-to-Hire

• Onsite

• 40 hours/week, Monday–Friday

• 16 weeks of training

• No PTO allowed during the training period

Pay Details: $13.00 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets the individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance