Customer Service Representative

Adecco Portugal; San Juan (PR); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Adecco is hiring immediately for Customer Service Representatives at United Healthcare in San Juan, PR. The role involves providing phone support to members or providers, documenting information, and resolving issues across databases.

You will help customers navigate websites and may assist with appointment scheduling. The position requires a High School Diploma or GED, with preferred healthcare experience and data-entry skills.

Qualifications

• High School Diploma/GED required.
• Prior health care experience preferred.
• Experience in data entry.
• Knowledge of medical or health insurance terminology preferred.
• 1+ years of customer service or office-based telephone/computer work.
• Intermediate Windows PC navigation; ability to use multiple systems.
• Bilingual Spanish/English proficiency.

Responsibilities

• Provide phone support to members or providers and document information in computer systems.
• Research complex issues across multiple databases and coordinate with support resources to resolve issues.
• Assist customers with navigating UnitedHealthcare websites and encourage self-sufficiency with tools.
• Contact care providers to assist with appointment scheduling or connections with internal specialists when needed.

Skills

Bilingual Spanish/English

Customer service

Data entry

Healthcare terminology

Windows navigation

Phone & computer work

Education

High School Diploma/GED

Job description

Adecco is hiring immediately for Customer Service Representatives at United Healthcare in San Juan, PR.

Customer Service Representatives handle essential tasks with one of our premier clients with starting pay at $13.00 - $13.50/hr depending on experience, plus available overtime. As a Customer Service Representative, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems, research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues, may assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools, and may contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed in a call center environment.

Requirements:

• High School Diploma/GED

• Prior health care experience preferred

• Previous Data Entry experience

• Knowledge of medical or health insurance terminology preferred

• 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

• Intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems

• Bilingual Spanish/English proficiency

What's in this for you?

• Weekly pay starting at $13.00 - $13.50/hr depending on experience

• Competitive benefits with options such as medical, dental, vision, and 401(k)

Pay Details:

$13.00 to $13.50 per hour

Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance