Case Manager, Outreach

Breaking Ground; New York (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

Breaking Ground seeks a Case Manager, Outreach, to provide direct case management for people experiencing homelessness, including housing transition support and coordination with behavioral health services. The role reports to the Team Leader, Outreach and requires conducting assessments, benefits assistance, and service planning for a caseload of about 25 clients.

The position operates a 35-hour work week and emphasizes harm reduction, crisis intervention, and help obtaining permanent housing.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Two years of experience with homeless adults and substance use issues preferred.
• Experience with harm reduction and motivational interviewing strongly preferred.
• Valid NY/NJ/CT/PA driver’s license with a good driving record required.

Responsibilities

• Provide direct services to a caseload of approximately 25 clients, including assessments and benefits assistance.
• Conduct psychosocial evaluations.
• Connect clients to psychiatric services.
• Connect clients to medical treatment and substance use treatment facilities when applicable.
• Obtain identification, public benefits, and other applicable income sources for clients.
• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans.
• Prepare all documentation for housing applications.
• Assist and counsel clients in obtaining permanent housing.
• Maintain records in compliance with agency and city/state standards.
• Intervene in crisis situations.
• Escort clients to appointments when needed.
• Provide assistance with self-administration of medication after training.

Skills

Case management

Harm reduction

Motivational interviewing

Bilingual Spanish/English

Writing & communication

Education

Bachelor’s Degree or equivalent work experience

Tools

Microsoft Word

Excel

Job description

Reporting to the Team Leader, the Case Manager, Outreach will provide case management services to people experiencing homelessness, some with mental illness and/or substance use disorders, in order to assist the individual in the transition to permanent housing.

This position has a 35-hour work week.

ESSENTIAL DUTIES:

• Provide direct services to a caseload of approximately 25 clients, including conducting necessary assessments, benefits assistance, and other services necessary to support the client in achieving housing and recovery goals


• Conduct psychosocial evaluations


• Connect clients to psychiatric services


• Connect clients to medical treatment and substance use treatment facilities when applicable


• Obtain identification, public benefits, and other applicable income sources for clients


• Meet weekly with clients to assess needs, encourage harm reduction, and develop service plans


• Prepare all documentation for housing applications


• Assist and counsel clients in the process of obtaining permanent housing


• Maintain record keeping in compliance with agency standards as well as those of City and State agencies


• Intervene in crisis situations


• Escort clients to appointments when needed


• Upon training, provide assistance with self-administration of medication consistent with Breaking Ground's policies and procedures


• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent work experience


• Two years of experience working with homeless adults and substance abuse issues preferred


• Experience with harm reduction and motivational interviewing techniques strongly preferred


• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground, is a condition of employment


• Excellent computer skills, including proficiency in Microsoft Word and Excel and the ability to learn new programs


• Excellent writing and communication skills


• Bilingual Spanish/English is preferred