Case Manager - Milwaukee, WI

Maximus; Milwaukee (WI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K Retirement Savings

Employee Assistance Program (EAP)

Tuition Reimbursement

Employee discounts

Wellness programs

Job summary

Maximus is hiring a Case Manager for the Wisconsin FSET program in Milwaukee. You will provide one-on-one guidance, build individualized plans, and connect individuals to resources to promote self-sufficiency. Passing an assessment is a prerequisite for this position.

Ideal candidates have a high school diploma or GED with up to 2 years of related experience, and familiarity with case management and MS Office applications. This onsite role offers comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or GED required with 0–2 years of relevant professional experience or equivalent education.
• Experience in case management with diverse populations preferred.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Cultivate and nurture professional relationships with customers, monitoring engagement and progress.
• Assist customers in accessing essential services such as education, childcare, transportation, and healthcare.
• Collaborate with team members to resolve participant issues and maintain program eligibility.
• Maintain accurate case documentation of all customer interactions.
• Communicate updates on outreach and engagement initiatives to project staff.

Skills

Case management

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

The Wisconsin FoodShare Employment and Training (FSET) program is hiring a Case Manager, you'll play a pivotal role in providing one-on-one guidance, building individualized plans, and connecting individuals to valuable resources to promote self-sufficiency.If you're passionate about empowering others and thrive in a collaborative environment, this is your chance to make a meaningful impact in the Milwaukee community while growing your career with Maximus!

Passing an assessment is a prerequisite for this position.

Why Maximus?

• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities - Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
• Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
• Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
• Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
• Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
• Collaborate with team members to provide expertise and support in resolving participant issues effectively.
• Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
• Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
• Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
• Perform additional duties as directed by leadership to support program objectives.
• High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Preferred Requirements:

• Previous experience in case management working with diverse population
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook

#HumanServices #LI-Onsite

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].