Case Manager Lead

Copa Health Inc.; Glendale (AZ); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health coverage

Dental & Vision

3 weeks PTO

Holidays 10

Tuition reimbursement

401(k) with match

Employee assistance program

Job summary

Copa Health is seeking a Case Manager Lead to help develop integrated assessments and ISP, coordinating with healthcare and behavioral health providers to implement services and track progress. You will document member progress and support recovery goals.

The role emphasizes teamwork, care coordination, and ongoing documentation within the integrated care framework. Equity and supportive growth opportunities are central to our culture.

Qualifications

• Bachelor’s degree in behavioral health related field and 2 years’ of full-time behavioral health work experience.
• Bachelor’s degree in non-behavioral health related field and at least 4 years’ of full-time behavioral health work experience.
• High school diploma or high school equivalency diploma and 6 years’ of full-time behavioral health work experience
• Must have a Level 1 fingerprint clearance card issued by Arizona Department of Public Safety of eligible to receive within eight (8) weeks of hire.
• AZ valid Driver’s License, vehicle with state minimum insurance coverage and able to meet Copa Health company driving requirements and safety sensitive requirements.

Responsibilities

• Provides mentorship and training to Case Manager new hires and trainees, i.e., EMR-Next Gen, Tele-Health, Shadowing Expert, etc.
• Works collaboratively with the integrated care team to engage, educate, communicate, and coordinate care with service participants, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the Integrated Service Plan are implemented.
• Develops and maintains and manages the Integrated Service Plan (ISP) within required timeframes.
• Adjusts the ISP and service delivery as needed based on progress/lack of progress in the specified health, wellness and behavioral health goals.
• Provides assistance in maintaining, monitoring and modifying covered behavioral health and healthcare services and community resource needs.
• Maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).

Skills

Mentorship

Team collaboration

Care coordination

Education

Bachelor’s degree in behavioral health related field

Bachelor’s degree in non-behavioral health field with 4+ years behavioral health

High school diploma with 6 years behavioral health experience

Tools

EMR-Next Gen

Job description

Who We Are

At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

Why Join Copa Health?

At Copa Health, we prioritize the growth, well-being, and satisfaction of our team members. When you join our team, you’ll receive:

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage - Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO - up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

Starting Pay: $26.50

Who We’re looking for

Copa Health is seeking a Case Manager Lead to participate in the development of the integrated comprehensive assessment and Integrated Service Plan (ISP) and implements services to members in accordance with their plan and provides ongoing care and reviews progress. Coordinates with all involved healthcare, behavioral health and wellness providers and maintains current documentation on members’ progress in managing chronic medical and psychiatric conditions and assists the individual in achieving their recovery goal.

Key Responsibilities

• Provides mentorship and training to Case Manager new hires and trainees, i.e., EMR-Next Gen, Tele-Health, Shadowing Expert, etc.
• Works collaboratively with the integrated care team to engage, educate, communicate, and coordinate care with service participants, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the Integrated Service Plan are implemented.
• Develops and maintains and manages the Integrated Service Plan (ISP) within required timeframes.
• Adjusts the ISP and service delivery as needed based on progress/lack of progress in the specified health, wellness and behavioral health goals.
• Provides assistance in maintaining, monitoring and modifying covered behavioral health and healthcare services and community resource needs.
• Maintains the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).

Qualifications

• Bachelor’s degree in behavioral health related field and 2 years’ of full-time behavioral health work experience; or
• Bachelor’s degree in non-behavioral health related field and at least 4 years’ of full-time behavioral health work experience; or
• High school diploma or high school equivalency diploma and 6 years’ of full-time behavioral health work experience
• Must have a Level 1 fingerprint clearance card issued by Arizona Department of Public Safety of eligible to receive within eight (8) weeks of hire.
• AZ valid Driver’s License, vehicle with state minimum insurance coverage and able to meet Copa Health company driving requirements and safety sensitive requirements. Safety sensitive is any job that includes tasks or duties that the employer in good faith believes could affect the safety or health of the employee performing the task or others.

Copa Health is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.