Case Manager I – Veteran Services

Volunteers of America Mid-States; Johnson City (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health and Wellness

Financial Wellbeing

Work Culture

Training & Development

Job summary

Volunteers of America Mid-States in Johnson City, TN is seeking a Case Manager I to support veterans facing housing instability and help them achieve long-term housing stability through supportive services and connections to community resources.

The role emphasizes collaboration with VA benefits, outreach to veterans, and coordination with SSVF teams to empower families while aligning with VOA’s values of commitment, compassion, and integrity.

Qualifications

• Bachelor’s degree in social work or related field; or veteran with three years of related experience; or no degree with five years of experience.
• Demonstrated ability in family needs assessment, access to local resources, advocacy, counseling, and collaboration with service providers; commitment to project principles.
• Excellent verbal and written communication, strong organization, and creative problem‑solving skills.
• Valid driver’s license, personal automobile, liability insurance, and willingness to travel up to 70% of the time among served counties.
• Completion of required case‑management and CTI training within 90 days of hire.
• Alignment with VOA’s core values: commitment, compassion, diversity, justice, and integrity.

Responsibilities

• Outreach to increase program awareness and recruit veteran families.
• Conduct case‑management duties, including assessment, case‑plan development/monitoring, and follow‑up activities.
• Establish linkages with agencies and service providers.
• Coordinate with VAMCs and other providers to deliver healthcare and daily living services.
• Allocate resources based on participant needs.
• Educate participants on services, rights, and supportive resources.
• Assist participants in obtaining VA benefits and other public benefits.
• Provide or refer for supportive services such as financial planning, transportation, income support, fiduciary/representative payee, legal services, childcare, and housing counseling.
• Complete documentation, progress notes, and HMIS data entry within 48 hours of contact.

Skills

Communication skills

Organization

Problem solving

Travel willingness

Case-management training

Core values alignment

Education

Bachelor’s degree in social work or related field

Veteran with three years of related experience

No degree with five years of experience

Job description

Volunteers of America Mid-States in Johnson City, TN is seeking a Case Manager I to support veterans facing housing instability and help them achieve long-term housing stability through supportive services and connections to community resources.

The role emphasizes collaboration with VA benefits, outreach to veterans, and coordination with SSVF teams to empower families while aligning with VOA’s values of commitment, compassion, and integrity.