Case Manager I

The Salvation Army Southern California; North Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

The Salvation Army Southern California is seeking a full-time Veterans Services Case Manager at the Owens Campus to support homeless and at-risk veterans and their families with intake, assessments, housing referrals, and follow-up services.

The role requires a Bachelor’s degree in Human Services, strong communication, and the ability to work with diverse partners; experience with HMIS/SQUARES is a plus. You will conduct outreach across local communities and coordinate care with VA personnel.

Qualifications

• Bachelor’s degree in a Human Services discipline; 4 years related experience may substitute.
• Experience with homeless and/or at-risk veterans and families preferred.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office Software (Word, Excel, etc.)
• Valid driver’s license with clean driving record.

Responsibilities

• Manage up to 15 cases.
• Conduct intake, assessments, and initial service planning.
• Provide referrals and support for housing placement.
• Enter data in HMIS/SQUARES and ensure documentation compliance.
• Conduct outreach in Summerlin, Centennial Hills, and Henderson.
• Provide direct case management services to homeless and at-risk veterans and their families.
• Screen veterans’ eligibility for the program and facilitate the intake process.
• Coordinate care with VA personnel and others on behalf of participants for eligibility documentation, mental and physical health services.
• Attend all scheduled team meetings and trainings.
• Other duties and special projects as assigned.

Skills

Oral and written communication

MS Office

Education

Bachelor’s degree in Human Services

Tools

Microsoft Word

Microsoft Excel

Job description

Location:

Owens Campus – Veterans Services

Status:

Full Time/Non- Exempt

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Qualifications

• Bachelor’s degree in a Human Services discipline. A minimum of 4 years of related employment experience may be substituted for degree requirements.
• Experience working with homeless and/ or at-risk veterans and families preferred.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office Software (Word, Excel, etc.)
• Ability to communicate and work effectively with a diverse group of residents, staff, and community partners.
• Must have a valid driver’s license and a clean driving record.
• Veteran status preferred
• Must be able to successfully pass a criminal background check.

Responsibilities

• Manage up to 15 cases
• Conduct intake, assessments, and initial service planning
• Provide referrals and support for housing placement
• Enter data in HMIS/SQUARES and ensure documentation compliance
• Conduct outreach in low-risk communities such as Summerlin, Centennial Hills, and Henderson
• Provide direct case management services to homeless and at-risk veterans and their families.
• Screen veterans’ eligibility for the program and facilitate the intake process.
• Coordinate care with VA personnel and others on behalf of participants for eligibility
• documentation, mental and physical health services.
• Learn and maintain knowledge of community employment agencies and procedures, along with
• modifications to those procedures.
• Assist veterans in identifying education and training goals and developing plans to meet those goals.
• Assist veterans to identify mainstream needs and facilitate the process with appropriate service
• providers to meet those needs.
• Assist veterans and their families to alleviate employment barriers.
• Maintain, record, and report the progression of veterans and their families through program
• participation.
• Perform interventions and crisis-oriented counseling.
• Conduct outreach activities, including visits to facilities such as shelters, treatment programs,
• soup kitchens, and other locations where homeless and at-risk families may congregate.
• Conduct home visits to provide case management services.
• Maintain client databases and referrals for services and generate reports.
• Complete accurate and timely data entry into the HMIS system.
• Always maintain participant confidentiality.
• Attend all scheduled team meetings and training sessions.
• Other duties and special projects as assigned.

This position is subject to grant funding and may be modified or eliminated if funding becomes unavailable. This position has access to confidential and private information.. It is essential that confidentiality and privacy be observed.

Physical Requirements

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.