Case Manager III

The Salvation Army Southern California; North Las Vegas (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

The Salvation Army Southern California is seeking a Case Manager to provide support for veterans with complex needs. This role involves managing a diverse caseload, mentoring junior staff, and coordinating care with various providers.

Qualified candidates must have a Bachelor's degree and at least 4 years of experience in case management. The position requires a valid driver’s license and the ability to work with a wide range of community partners.

Qualifications

• Bachelor’s degree in social work, psychology, public health, or related field required.
• Minimum 4 years of progressively responsible case management experience.
• Must have a valid driver's license and clean driving record.

Responsibilities

• Manage 30+ clients with complex needs.
• Coordinate care with hospitals and detox units.
• Conduct outreach activities in high-risk areas.

Skills

Case management

Communication skills

Mentoring

Proficiency in Microsoft Office

Understanding of veteran healthcare systems

Education

Bachelor’s degree in social work, psychology, or related field

Job description

Overview

LOCATION: The Salvation Army – Owens Campus

STATUS: FT - Non Exempt

Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Qualifications

• Bachelor’s degree in social work, psychology, public health, or related field required.
• Relevant experience in senior case management or veteran services may substitute for formal education.
• Minimum 4 years of progressively responsible case management experience.
• Demonstrated knowledge of veteran health care systems and housing-first models.
• Experience mentoring staff and coordinating complex client care.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office Software (Word, Excel, etc.).
• Ability to communicate and work effectively with a diverse group of residents, staff, and community partners.
• Must have a valid driver's license, a clean driving record, and own a registered and insured vehicle for client visits. Mileage reimbursement will be provided, and company vehicles will be available for client transportation.
• Veteran Status Preferred.
• Must pass a criminal background check.

Responsibilities

• Manage 30+ clients with complex needs, including disabilities, long-term homelessness, or institutional histories
• Coordinate with hospitals, detox units, and behavioral health providers
• Lead SSVF’s shallow subsidy and healthcare navigation efforts
• Train and support junior case management staff
• Conduct outreach in rural and extreme high-risk areas (e.g., Wetlands Park, Laughlin, Logandale)
• Provide direct case management services to homeless and at-risk veterans and their families.
• Screen veterans’ eligibility for the program and facilitate the intake process.
• Coordinate care with VA personnel and others on behalf of participants for eligibility documentation, mental and physical health services.
• Learn and maintain knowledge of community employment agencies and procedures, along with modifications to those procedures.
• Assist veterans in identifying education and training goals and developing plans to meet those goals.
• Assist veterans in identifying mainstream needs and facilitate the process with appropriate service providers to meet those needs.
• Assist veterans and their families to alleviate employment barriers.
• Maintain, record, and report the progression of veterans and their families through program participation.
• Perform interventions and crisis-oriented counseling.
• Conduct outreach activities, including visits to facilities such as shelters, treatment programs, soup kitchens and other locations where homeless and at-risk families may congregate.
• Conduct home visits to provide case management services.
• Maintain client databases and referrals for services and generate reports.
• Complete accurate and timely data entry into the HMIS system.
• Always maintain participant confidentiality.
• Attend all scheduled team meetings and training sessions.
• Other duties and special projects as assigned.

High-Risk Duties

• Serve as lead navigator in drug-impacted zones or encampments with high health risk.
• Re-engage clients who repeatedly exit housing or services.
• Collaborate with all community partners on health, housing, and justice-involved veteran reintegration.

This position has access to confidential and private information. This position is subject to grant funding; however, if the funding ends the position may be eliminated. It is essential that confidentiality and privacy be observed.

Physical Requirements

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.