Homeless Services Case Manager

The Salvation Army USA Western Territory; North Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

The Salvation Army Owens Campus in the United States is seeking a full‑time, non‑exempt case manager focused on veterans and families experiencing homelessness. You will provide direct case management, counseling, housing referrals, and eviction prevention support, while coordinating with community resources and HMIS data entry.

Ideal candidates hold a social work degree (or equivalent experience) and demonstrate strong communication, teamwork, and reporting skills.

Qualifications

• Bachelor's degree in Social Work or related discipline; four years experience may substitute.
• Experience with homeless, at-risk veterans, and families preferred.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office (Word, Excel).
• Ability to communicate and work effectively with a diverse group of residents, staff, and community partners.

Responsibilities

• Provide direct case management services to homeless and at‑risk veterans and families.
• Provide supportive counseling and referrals for shelter, and housing; assist with eviction prevention processes.
• Learn and maintain knowledge of community employment agencies and procedures.
• Engage with, interview, and assess individuals and families for service referral.
• Enter clients into HMIS, verify activities from providers, create reports, and verify eligibility.
• Ability to manage Coordinated Entry / Assessment.
• Knowledge of SOAR training and HMIS.
• Strong interpersonal skills; work with homeless individuals toward housing stability.
• Collaborate with various agencies and understand area resources.
• Create and run reports; support staff in street outreach; attend meetings and trainings.

Skills

Strong communication

Diversity engagement

Driver's license

Microsoft Office

Education

Bachelor's degree in Social Work or related discipline

Four years of related employment experience may substitute for degree requirements

Tools

Microsoft Office

Job description

Location: The Salvation Army-Owens Campus

Status: Non-Exempt; Full Time

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its ministry is motivated by love for God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

QUALIFICATIONS

• Bachelor's degree in Social Work or related discipline. A minimum of four years of related employment experience may be substituted for degree requirements.
• Experience working with homeless, at‑risk veterans, and families preferred.
• Strong oral and written communication skills.
• Proficiency in Microsoft Office Software (Word, Excel, etc.).
• Ability to communicate and work effectively with a diverse group of residents, staff, and community partners.
• Must have a valid Nevada Driver's License, clean driving record, and own registered and insured vehicle for business activity. Mileage reimbursement will be provided when a personal vehicle is used for business purposes.
• Must successfully pass Defensive Driving courses provided by The Salvation Army to operate The Salvation Army vehicles.
• Must be able to successfully pass a criminal background check.

RESPONSIBILITIES

• Provide direct case management services to homeless and at‑risk veterans and families.
• Provides supportive counseling and referrals for shelter, and housing. Assists with eviction prevention processes.
• Learn and maintain knowledge of community employment agencies and procedures, along with modifications to those procedures.
• Engaging with, interviewing, and assessing individuals and families uniformly for service referral.
• Utilizing a community‑wide data system to enter clients Homeless Management Information Systems (HMIS), confirm activities from other service providers, create community reports, and verify eligibility.
• Ability to manage Coordinated Entry / Assessment.
• Knowledge of SOAR training.
• Knowledge of Homeless Management Information Systems (HMIS).
• Strong interpersonal skills.
• Ability to work with homeless individuals during the process of obtaining and stabilizing in housing.
• Ability to work with various agencies.
• Knowledge of area resources for the homeless.
• Knowledge of Microsoft Office software.
• Ability to communicate effectively both verbally and written.
• Ability to work independently as well as with others.
• Ability to create and run reports.
• Supporting staff working in other agencies as it relates to street outreach.
• Attend all scheduled team meetings and trainings.
• Other duties and special projects as assigned.
• This position has access to confidential and private information. Confidentiality and privacy must be observed. This position is subject to grant funding.

PHYSICAL REQUIREMENTS

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl, and reach with hands and arms continuously. H/she must be able to communicate with clients, vendors, and coworkers. Must be able to hear well enough to drive a vehicle.

The employee must regularly lift and/or move up to 20 pounds, and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to focus. The employee must have the ability to operate a telephone, or desktop/laptop computer, as well as the ability to access and produce information from a computer, be knowledgeable of Microsoft Office, other programs assigned and the ability to understand written information.

Equal Opportunity Employer

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.