Case Manager- Greenville

State of South Carolina; South Carolina; On-site; USD 36,000 - 52,000; Full time

Job summary

State of South Carolina Greenville, SC seeks a role to prepare child support cases for Family court and assist DSS attorneys in courtroom activities. The position follows up on interstate cases, locates parents, and provides general child support services to clients under supervision.

Responsibilities include communications with internal units, maintaining case records, interviewing custodial parents for paternity/interstate cases, and safeguarding PII and agency networks.

Qualifications

• A high school diploma and relevant program experience.
• A bachelor's degree may be submitted for the required program experience.

Responsibilities

• Communicates with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• Refers appropriate non-custodial parents to the SNAP Employment and Training program; interprets child support services programs to clients, general public, and to the community as needed.
• Maintains case records and case narrative recordings written and electronically for documentation and auditing purposes; maintains control of assigned caseload; identifies and recommends improvements to the child support system and scheduling of cases.
• Conducts interviews with custodial parents for paternity and interstate support cases; protects PII and agency networks and data; other duties as assigned.

Education

High school diploma

Bachelor's degree considered for required experience

Job description

Job Summary

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Responsibilities

Job Summary

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Duties

• 30% - COMMUNICATIONS & CORRESPONDENCE

  Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.

• 25% - SERVICES & SUPPORT

  Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.

• 25% - MAINTAINS & EVALUATES

  Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.

• 20% - PREPARES CASES & INTERVIEWS

  Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum Requirements

Minimum and Additional Requirements

A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

This position is located in Greenville, SC