Case Manager- Columbia

State of South Carolina; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

State of South Carolina is seeking a Child Support Case Worker in Columbia to prepare cases for Family court and assist DSS attorneys in courtroom activities. You will handle follow-up tasks, including parent locate and processing interstate cases, and provide general child support services as needed.

The role involves maintaining case records, scheduling, and coordinating with various units to ensure proper data entry and compliance with agency policy.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree may substitute for experience in some cases.
• Experience with child support programs or government casework is a plus.

Responsibilities

• Prepare child support cases for Family court and assist DSS attorneys in courtroom activities.
• Maintain and organize case records and narratives for auditing and policy compliance.
• Refer non-custodial parents to relevant programs and explain services to clients and the community.
• Conduct custodial parent interviews for paternity and interstate cases while protecting PII.

Skills

Communication

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Bachelor's degree may be submitted in lieu of experience

Job description

JOB SUMMARY

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Responsibilities

JOB SUMMARY

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Duties

• 30% - COMMUNICATIONS & CORRESPONDENCE Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% - MAINTAINS & EVALUATES Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
• 25% - SERVICES & SUPPORT Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 20% - PREPARES CASES & INTERVIEWS Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum Requirements

Minimum and Additional Requirements

A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

This position is located in Columbia, SC