Case Manager- Greenville

Clemson University; Pickens (SC); On-site; USD 40,000 - 42,000; Full time

Job summary

Clemson University is seeking a role responsible for preparing child support cases for Family court under supervision and assisting DSS attorneys in courtroom activities in Greenville, SC. This position includes follow-up on cases, locating non-custodial parents, and processing interstate matters.

The role involves conducting custodial-parent interviews for paternity and interstate cases, protecting PII, and safeguarding agency networks and data.

Qualifications

• High school diploma or equivalent; relevant program experience.
• Bachelor's degree may be submitted for the required program experience.

Responsibilities

• Prepare child support cases for Family court under supervision.
• Perform courtroom activities in line with DSS attorneys.
• Follow up on cases, locate non-custodial parents, process interstate cases.
• Conduct interviews with custodial parents for paternity and interstate cases; ensure proper handling of PII and protect agency networks.

Education

High school diploma or equivalent

Job description

Job Summary

Under general supervision they will be responsible for the preparation of child support cases for Family court; performance of activities in the courtroom under the supervision of DSS attorneys; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.

Job Duties

• 30% - COMMUNICATIONS & CORRESPONDENCE
  Communication with other units within the Office of Integrated Child Support Services and other components within the Department of Social Services; adds support order data to IVD system, as well as financial information to ensure distribution of collections.
• 25% - SERVICES & SUPPORT
  Refers appropriate non-custodial parents to the SNAP Employment and Training program. Interprets child support services programs to clients, general public, and to the community as needed. Provides services in accordance to agency policy and procedure.
• 25% - MAINTAINS & EVALUATES
  Maintains case records, case narrative recordings written and electronically (into agency designated system) for documentation and auditing purposes as required by agency policy in a timely and accurate manner. Maintains control of assigned caseload; responsible for identifying and making recommendations on problems with the child support system and participating in the solutions. Examples of possible areas would be service of process and scheduling of cases.
• 20% - PREPARES CASES & INTERVIEWS
  Conducts interviews with custodial parents for paternity cases, interstate support cases, and other cases as necessary. Ensures personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protects the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervision.

Minimum Requirements

• A high school diploma and relevant program experience. A bachelor's degree may be submitted for the required program experience.

This position is located in Greenville, SC

Expected Salary Range for this position is $40,000- $42,000

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.